Fast-Learning Customer Service Professional with Reliability
Resume:
Ericka Fitzgerald
*************@*****.***
Atlanta, Georgia 30344
Dear Human Resources Manager:
I want to take this opportunity to thank you for taking the time to review my resume for employment with your company. I am seeking a full-time position in the Warehousing and Customer Service, Retail, Receptionist, Hospitality, or Fast-food industries.
I have gained valuable skills and experience in my past fields of employment, including time management, great customer service skills, and flexibility. In doing so, I have learned to work with a diverse group of people and various atmospheres. I am self-motivated, punctual, and possess the ability to accurately follow directions. I have proven to be responsible, reliable, and friendly.
I am a dedicated and committed individual that would be an asset to your company. I would like the opportunity to show how you can put my experience to work for you. I can be reached at the number or email address above.
I’m excited about the possibility of becoming a team player with your company, and I look forward to contributing to your company’s success in the very near future.
Sincerely,
Ericka Fitzgerald
Ericka Fitzgerald
*************@*****.***
2719 Waleska Way
Atlanta, Georgia 30344
OBJECTIVE
I am seeking a full-time position in the Warehousing, Customer Service, Retail, Hospitality, Receptionist, Home Health Care or Fast Food Industries.
SUMMARY OF
SKILLS
Extremely dependable and willing to get the job done
Capable of working with minimal supervision
Fast learner with good organization skills
Committed to customer satisfaction
EMPLOYMENT
HISTORY
Checkers
Shift Leader/Assistant Manager in Training
Atlanta, GA
02/2022-Present
●Open and Close store when scheduled
●Verify cash drawer at beginning and end of each shift worked
●Take and fix orders
●Maintain and supervised crew members of about 4
●Answer customers concerns and complaints
●Cook, clean, stock working areas
●Kept safe and neat working environment
●Make sure store was running correctly and efficiently
UPS
Seasonal/ Personal Delivery Driver
Atlanta, GA
11/2019 - 01/2022
●Delivery of customers packages
Right At Home
Home Health Care
Service
Atlanta, Ga
Home Health Care
Provider
09/2017-10/2020
Fed Clients
Took Temperature and Blood Pressure
Gave Clients their Medicine
Cleaned up Living Areas
Gave Clients Baths and Changed their Clothes..etc
Hilton-Worldwide - Atlanta, Georgia
Housekeeping 03/2014-08/2017
●Cleaned rooms to
standards of hotel
●Cleaned bathrooms
●Changed sheets
●Vacuumed, dust, moped,etc
●Kept safe and neat work environment
Fitzgerald Residence – Atlanta, Georgia
Caretaker 10/2011- 01/2014
●
●Provided quality care for family members
●Assisted family members with daily living activities
●Prepared well-balanced, diet conscience, and nutritious meals
●Cleaned rooms, washed/folded laundry, and changed bed linens
Staples Fulfillment Center–
Lithia Springs, Georgia
06/2007 - 10/2011
Picker/Packer
•Pulled items ordered by customers
•Verified quantity of items ordered verses items pulled
•Packed boxes and ensured completed orders were shipped to the customers
Wal-Mart - Union City, Georgia
02/2004 - 05/2007
Cashier/ CSM
Greeted customers when entering the store
•Processed customers’ order using cash, credit, debit card and checks
•Verified cash drawer at beginning and ending of shift
•Bagged customers’ order
Church’s Chicken -- College Park, Georgia
08/2001 - 01/2004
Cashier/ Shift Leader
•Processed Customer’s order
•Processed transactions with cash, credit and debit cards.
•Cleaned dining and counter areas through-out the shift to maintain safe and neat areas
•Stocked assigned area at the beginning, during and end of shift
Police Benevolent Association Forrest Park, Georgia Telemarketer
04/1998-07/2001
EDUCATION & CERTIFICATIONS
Benjamin E. Mays High School
Atlanta Georgia
Diploma 1991
Western International University
Phoenix Arizona
Associate Degree
Business Administration Management
2005
Serv-Safe Certified
Exp 2025
Ericka Fitzgerald
*************@*****.***
2719 Waleska Way
Atlanta, Georgia 30344
BUSINESS REFERENCES
Janelle Weaver
Blue Cross Blue Shield
Akila Duvall
Server/ Flight Attendant
PERSONAL REFERENCES
Eddie Holton
Entrepreneur
10 Years of Personal Acquaintance
Akila Duvall
25 Years of Personal Acquaintance
LaTonya Thomas
10 Years of Personal Acquaintance
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