Remote Work ProfessionalTravel, research, logistics and caregiver exp

Judith C. Henson

***** ******** **** **** #****

Montgomery Village, Md 20886

Mobile: 202-***-**** ********@*****.***

Summary of Qualifications

Caregiver

Compassionate care was given to patients to help fulfill their daily needs

Ability to communicate with patients and family members

Record keeping of all patient care and medications

Senior Level Travel Manager

Experience in the Travel industry: Account Management, Team Management, Consulting and Corporate Travel.

Proficient in Sabre and Apollo

Proven ability to provide excellent customer service

Experienced in communicating, building and maintaining strong professional

relationships with VIP Accounts and colleagues

Professional Experience

Caregiver self- employed, Rockville, MD June 2011 to December 2019

Cared for lung cancer and Alzheimer patients 24 hours and hourly

Personal hygiene and care

Nutrition and feeding tubes

Help with mobility

Home maintenance and housekeeping

Transportation to and from doctor appointment

I-Travel International (DBA Trans Net Travel), Arlington, VA. September 1998 to May 2011

Account Manager; in house Account Manager for American College of Obstetricians and Gynecologist (ACOG):

Arranged air travel and negotiated fares for meetings, site visits, training, seminars and courses, handled logistics for all travel arrangements.

Made reservations for air and train travel and car rentals.

Communicated schedule changes to clients

Built and maintained customer profiles

Provided additional services for VIPs; reserved and upgraded flights using passenger mileage accounts

Issued tickets and distributed receipts (via email and mail)

Edited monthly reports to be presented to client

Customer service and retention

I-Travel International, Arlington, VA January 1995 to September 1998

Account Specialist/Manager; In house agent at Howard University:

Responsible for all travel services for large accounts such as BET and Howard University

Arranged travel for small groups and individuals

Built rapport and maintained relationships with clients

Education

Peary High School, Wheaton, MD

Graduate

Training

The Community College of Baltimore

Contact Tracing Training Section B- CRN 79502 Continuing Education May 2020

Apollo Training, Arlington VA

Basic Sabre Training, Dallas TX

United Reservation Sales Training, McLean, VA

Computer Skills

Microsoft Office Word

Microsoft Excel

Novell GroupWise (ACOG email system)

Accomplishments and Recognition

Received numerous letters of recognition from clients

References

References and recognition letters available upon request

Contact this candidate