Multifaceted Admin and Care Support Professional

MaryAlice Baldwin

Boston, MA ***** +1-617-***-**** **********@************.*******.***

Professional Summary

• Versatile worker with expertise in assisting in office or home care with strong recordkeeping skills.

• Bringing extensive background in accounts receivable, office administration, including scheduling, insurance verifications, working the phones, prior authorizations and other related roles.

• Managed the front desk and appointment scheduling for all patients

• Adept at drafting company documents and maintaining organizational records with accuracy.

• Local, available asap

Five plus years of experience with epic.

Work Experience

(Personal Home Care Aide)

Tempus Unlimited

October 2013 to Present

· Adhered to professional standards, home care policies and procedures

· Monitored, tracked and conveyed important patient information to healthcare staff to help optimize

· treatment planning and care delivery

· Completed all home cleaning tasks

· Scheduled and accompanied clients to medical appointments.

· Provided outstanding customer service

Medical Secretary

Diagnostic Ultrasound Associates Brookline, MA

January 2026 to March 2026

1.Scheduling Appointments: They coordinate patient appointments for ultrasound procedures, ensuring there is no overlap and that the schedule runs smoothly.

2. Patient Registration: This involves collecting patient information, verifying insurance details, and entering data into the medical record system.

3. Communication: They serve as a point of contact for patients, answering questions related to procedures, preparation, and results. They may also communicate with medical staff and other departments. 4. Record Management: Maintaining and organizing patient files and ultrasound images is crucial for easy access and accurate medical records.

Patient Service Representative

South Coast (Business Center) Fairhaven, MA

September 2024 to May 2025

# Patient access

# Answering phones

# Scheduling appointments

# Used epic for scheduling appointments.

Accounts Receivable Specialist

Northern Wind Inc. New Bedford, MA

March 2023 to September 2024

Invoicing: Generate and send invoices to customers for goods or services. Payment processing: Record, post, and reconcile incoming payments. Collections: Contact clients to follow up on outstanding payments and resolve issues. Patient Service Representative

Shriners Children's Boston

May 2022 to September 2022

# Verified insurance for incoming patients

# Answered incoming phone calls

# Scheduled appointments for current and future patients

# Used Epic

Unit Secretary/Medical Assistant/transcriptionist

St. Elizabeth’s Medical Center Boston, MA

November 2021 to May 2022

• Managed the front desk and appointment scheduling for all patients

• Scheduled MRI’s, CT scans and EMG’s

• Scanned paperwork into the patient's chart

• Faxed paperwork for patients to other facilities

• Managed accounts payable, including, receiving, processing, and verifying invoices.

• Implemented new AP procedures into the system.

• Performed day to day processing of accounts payable transactions.

• Compiled appropriate documentation for adjustment, reviewed and processed transactions.

• Review expense reports in accordance and performed reimbursement if required

• Used Epic for scheduling

Patient intake: Take vital signs (blood pressure, temperature, heart rate), record medical histories, and collect patient information.

Assisting physicians: Help with physical exams and minor procedures, hand instruments, and perform tasks like removing stitches or changing wound dressings.

Patient education: Explain procedures and treatment plans to patients, and provide instructions for care and follow-up. Transcribe dictation: Listen to audio recordings from physicians and other healthcare professionals and type the content into formal medical reports.

Edit and review: Review and edit documents created by speech recognition software to ensure they are accurate, complete, and consistent.

Maintain records: Enter reports into electronic health record (EHR) systems or ensure physicians have access to well- organized patient files.

Property Management

Cruz Management Boston, MA

January 2019 to August 2021

• Marketing & Leasing: Advertising vacancies, showing units, screening applicants (background/credit checks).

• Tenant Relations: Serving as the main contact, addressing complaints, handling move-ins/outs, and managing evictions if necessary.

• Lease Administration: Drafting, negotiating, and enforcing lease agreements, including renewals and terminations. Accounts Receivable Clerk

Superior Farms Boston, MA

May 2016 to September 2018

· Recorded payment information and other pertinent information such as addresses and phone

· numbers.

· Reconciled account information and reported figures in general ledger by comparing to bank

· account statement each month.

· Prepared billing statements and invoices for customer purchases and recorded transaction date,

· price and fees to support accuracy.

· Completed bi-weekly payroll for company employees, including calculating taxes, vacation, and

· sick time.

MaryAlice Baldwin

(Boston, MA 02125)

# Versatile worker with expertise in assisting in office or home care with strong recordkeeping skills.

# Bringing extensive background in accounts receivable, office administration, including scheduling, insurance verifications, working the phones, prior authorizations and other related roles.

# Managed the front desk and appointment scheduling for all patients

# Adept at drafting company documents and maintaining organizational records with accuracy.

# Local, available 2 weeks from an offer.

# Five plus years of experience with epic.

Education

Boston, MA

January 2003 to December 2003

Boston, MA

January 2003 to December 2003

Upper secondary education

Skills

Medical scheduling PowerPoint Property leasing Calendar management Addiction medicine eClinicalWorks Team management Patient interaction Property renting Customer service Blood glucose monitoring Patient education Behavior management Medical documentation Operations management Excel Administrative experience within healthcare Flexibility Microsoft Outlook Office activity coordination Patient rooming Spreadsheets Receiving shipments Expense management Medication administration Appointment scheduling Excellent work ethic Finance Google Calendar Patient observation hospitality. Substance abuse Patient monitoring Google Workspace Client interaction via phone calls Medical assisting Databases Front desk Conflict de-escalation Talent management Teamwork Microsoft XP Detail-oriented, Ability to work effectively both independently and in groups. QuickBooks SharePoint Writing skills Property management Pediatrics Event planning Executive administrative support Written communication First aid Tax compliance QuickBooks Online Money management Ob/Gyn Clinic experience Direct patient care Conflict management macOS Employee engagement Insurance verification Process optimization Logistics Expense reports Journal entry management in accounting Meeting minutes Attention to detail Administrative experience Time & attendance systems Clean workspace maintenance Recruiting Windows Office management Facilities management Clerical experience EKG Computer operation Accounts receivable Microsoft Outlook Calendar Employee relations Patient transfer methods Willingness to learn Information security Time management Report preparation EMR systems Patient flow optimization Logistics management HRIS Financial record maintenance Productivity software Basic life support Office equipment management Change management Care documentation Bookkeeping for tax purposes Microsoft Office Organizational skills HR department experience Vendor management Accounting systems Phone call management Corporate event planning Cost accounting Employment law Internal medicine Task prioritization Payroll processing Vital signs Epic Medical administrative support Medical office experience Data entry Database administration Office record organization Phone reception Bookkeeping Staff supervision Budgeting Caregiving Restaurant experience Family medicine Personnel records management

Languages

English

Certifications and Licenses

BLS Certification

CPR Certification

Basic First Aid certificate, Any valid issuer for CA Certified Medical Assistant

Additional Information

Authorized to work in the US for any employer

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