HR Transformation & People Strategy Leader

PRIYA SHAH

Principal HR Consultant Strategic HR Advisor Organizational Transformation Leader

Gujarat, India +91-955******* *********.**@**********.*** PROFESSIONAL SUMMARY

Senior HR leader with 13+ years of experience driving people strategy, employee relations, talent management, and organizational effectiveness across multi-location, sales-driven businesses. Proven expertise in partnering with leadership to translate business strategy into scalable HR solutions, improving engagement, productivity, and retention. Strong background in ER governance, performance management, workforce analytics, and change management within large enterprise environments. CORE CONSULTING EXPERTISE

Strategic HR Consulting & Advisory

Business Partnering with Directors & Senior Leaders

Organizational Design & Change Management

Employee Relations & Investigations

Talent, Performance & Succession Strategy

Workforce Analytics & HR Metrics

Policy Design, Governance & Compliance

HR Transformation & Process Optimization

Stakeholder & Cross-Functional Leadership

Coaching, Capability Building & Mentorship

PROFESSIONAL EXPERIENCE

Head HR

TATA Group (Mia, Tanishq, Titan Watches, Taneria) July 2021 – Present

Act as a principal HR advisor to business and HR leadership, partnering closely to understand commercial strategy, operational priorities, and workforce challenges across regions and branches.

Designed and executed HR strategies aligned with business objectives, achieving 95% alignment success based on stakeholder feedback.

Lead complex employee relations cases and investigations, ensuring outcomes aligned with organizational ethics, governance standards, and statutory requirements. Lead end-to-end employee lifecycle management for a large sales workforce, maintaining 97% TAT compliance across key HR deliverables.

Drive organizational effectiveness initiatives across performance management, succession planning, and rewards & recognition programs, increasing employee participation by 65% YoY and satisfaction scores by 30%.

Lead workforce productivity and incentive programs, contributing to an 18% improvement in sales productivity.

Generated and presented employee lifecycle dashboards (attrition, engagement, performance, TATs), enabling leadership to make informed, data-driven decisions.

Led cross-functional HR projects with TA, ER, HR Ops, L&D, and Corporate HR, achieving to implement centrally driven initiatives with 100% quality and TAT adherence across key deliverables.

Managed complex employee relations and escalations, resolving 85% of cases within three business days.

Built trusted relationships with senior stakeholders and external partners, influencing outcomes through consultative problem- solving.

Coached and mentored HRBPs and HR team members, strengthening consulting capability and leadership effectiveness.

Implemented HR analytics and automation initiatives, improving reporting efficiency by 75% and data accuracy to 99.8%. Senior HR Consultant

Shree Balaji Group March 2019 – January 2020

Advised business leaders on HR strategy, organizational design, workforce planning, employee relations, and performance management.

Independently managed end-to-end HR consulting engagements including talent acquisition, training, appraisal systems, and policy design.

Reduced time-to-hire by 28% and improved training completion rates to 95% through structured process redesign.

Led attrition management and engagement initiatives, reducing attrition by 20% and improving morale by 15%. HR Consultant

Concept Pharmaceuticals Ltd December 2017 – November 2018

Delivered consulting support across HR strategy, talent management, succession planning, employee relations, and statutory compliance.

Analysed HR metrics and workforce trends to design targeted programs addressing attrition, performance gaps, and engagement risks.

Led grievance handling, conflict resolution, and compliance management across functions.

Supported leadership with compensation planning, incentives, and cost optimization initiatives. Document Specialist

Rangam Infotech Pvt. Ltd October 2013 – August 2017

Provided HR advisory and operational consulting support to global clients, managing HR data, employee relations, stakeholder engagement, and project delivery.

Led teams of 8–10 members, managing deliverables, escalations, and client expectations.

Developed dashboards and analytics to support workforce planning, performance tracking, and decision-making.

Supported policy creation, SOPs, audits, and continuous improvement initiatives. Supported talent management, succession planning, and learning initiatives.

Process Associate

Tata Consultancy Services (TCS) May 2011 – February 2013

Operations Management

End-to-End Process Delivery: Full responsibility for ensuring timely and accurate process execution aligned with SLAs.

Workflow Planning: Planning and allocating daily and project-specific tasks; real-time tracking of work status and deliverables.

Issue Resolution: Handling client and process queries within SLA to maintain service quality.

Continuous Improvement: Identifying deviations and proposing corrective actions to enhance service delivery and efficiency.

People Leadership & Team Management

Team Handling: Managing 8–10 team members including work allocation, coaching, and performance evaluation.

Training & On- boarding: Delivering process training, supporting new joiners, and ensuring compliance with federal norms.

Employee Management: Conducting appraisals, managing attendance and leave, and resolving complex employee relations issues.

Succession Planning: Preparing future leaders and managing workforce continuity.

Client & Stakeholder Management

Client Engagement: Daily interaction with clients via calls and emails to resolve escalations and understand business needs.

Stakeholder Liaison: Coordinating with internal/external stakeholders to align objectives and ensure high service satisfaction.

Strategic Reporting: Supporting 20+ global clients (Nielsen) by processing high-impact analytical reports on time.

Data Analytics & Reporting

KPI Development: Creating dashboards, wireframes, and metrics to track team and process performance.

Data Integrity: Ensuring data accuracy through rigorous quality checks and timely report generation.

Insight-Driven Decisions: Analysing trends to support operational decisions and business planning.

Compliance & Risk Management

Audit Readiness: Contributing to client audits and compliance documentation with 100% accuracy with federal standards and verifying documentation.

Error-Free Delivery: Maintaining compliance through process checks and ensuring error-free client reports. HR INTERSHIP

Baroda Productivity Council (Dec. 2010-March 2011) Skills learnt: Psychometric test like Interest Test, Personality Test, Study Habit Test and Ravens Progressive Metrics. VOLTAMP (22nd June-21st Sept. 2010)

HR activities like Recruitment and Selection, performance appraisal, leave management, training needs assessment, Transfer of employees, Maintenance of office communication system, Negotiations, Grievance handling, Disciplinary action for misconduct, etc.

Involves in monthly meetings with respective business units and international clients across countries for manages and resolve complex employee relation issues.

Pay roll, Compensation & Statutory Compliances.

Interaction with stakeholder, BU HR across the region. FAG (Schaeffler Group German based MNC) Dec.2009-March 2010

Involves in German based Systems of FAG like Kanban, Poka-Yoke, 5’s- Office Efficiency (Sort, set in order, shine, standardization, self-discipline), TPM (Total Preventing Maintenance), Set up time reduction, Machine Data recording, Total Quality Management, Failure Mode Effective Analysis(FMEA).

Policy implementation and management, organizational design, stakeholder’s management.

Interaction and work with global and international clients and operational team for customer excellence & continuous improvement, interaction with BU HR.

Identify training needs and follow-up through development plans.

Involves in processes workforce information to identify performance & behaviour including absenteeism, vacancy rates/ resource cost management, headcounts management.

EDUCATION

Master’s in Human Resources

M.S. University, Baroda

Bachelor’s in Human Resources

M.S. University, Baroda

CERTIFICATIONS

Root Cause Analysis – TCS

LANGUAGES

English Hindi Gujarati

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