Customer Service & Billing Specialist

SAMANTHA MUSARURWA

Customer Service & Billing Specialist Administrative Coordinator

Dallas, TX 75287 214-***-**** ******************@*****.*** SKILLS

• Billing & Invoice Processing

• Accounts Support (AR&AP)

• Work Order Review & Coordination

• Excellent Communication & Active Listening

• Documentation & Reporting

• Research & Troubleshooting to Resolve Issues

• Time Management & Multitasking

• Microsoft Excel

• Tableau Software & Data Analysis

• Finance Handling & Record Keeping

• Data Entry & Record Accuracy

• Ability to Work in a Quiet, Professional Home Office Environment PROFESSIONAL EXPERIENCE

Evergreen Assisted Living – Frisco, TX

Resident Services Coordinator

January 2025 – Present

● Maintained accurate records and documentation of resident services, ensuring consistency and compliance

● Coordinated multiple service requests and tracked completion to ensure timely delivery

● Acted as a liaison between departments to ensure accuracy in service execution and reporting

● Managed and followed up on requests, improving turnaround time and service efficiency

● Coordinated resident services, reducing response time to requests by approximately 25%.

● Monitored and followed up on resident concerns, contributing to higher satisfaction and trust.

TIAA – Dallas, TX

Financial Services Consultant

March 2025 – November 2025

● Reviewed account details and ensured accuracy in financial records and transactions

● Assisted in resolving billing-related inquiries and discrepancies

● Conducted research to resolve account and service issues within required timelines.

● Applied product knowledge to educate clients and reduce repeat inquiries.

● Maintained compliance standards and accurate documentation of client interactions. Indeed.com – Remote

Desktop Specialist – Data Migration

November 2023 – February 2025

● Led data migration projects that improved system performance and reduced loading times.

● Collaborated with Scrum Master on sprint planning, removing technical blockers.

● Built interactive dashboards that improved decision-making efficiency for stakeholders.

● Conducted validation and testing to ensure data accuracy and reliability.

● Trained users on new tools, increasing adoption and confidence in data systems.

● Ensured data accuracy through validation, supporting reliable reporting and operational decisions

Carnival Cruise Lines – Miami, FL

Hostess / Cruise Ambassador

November 2016 – June 2023

● Assisted 60+ guests daily with inquiries, reservations, and onboard services.

● Resolved guest complaints with a 90% satisfaction rate.

● Supported Senior Maître D with dining arrangements and bookings.

● Consistently maintained professional, friendly, and solution-focused service.

● Achieved 85% average customer satisfaction and earned Employee of the Month

(June 2017).

CORE COMPETENCIES

• Billing Accuracy & Documentation

• Work Order Processing

• Cross-Team Coordination

• Problem Resolution & Dispute Handling

• Attention to Detail & Data Accuracy

EDUCATION & CERTIFICATIONS

Tableau Desktop Specialist – Certificate

Hospitality Supervision & Management – Associate Degree (ICM) United Kingdom

Contact this candidate