Inside Sales Professional with CRM Expertise
Resume:
San Antonio, TX *****
**************@*****.***
EDUCATION
Bachelor's degree
Criminal Justice
Brown College, Mendota Heights,
MN
June 2007
SUMMARY
Driven Inside Sales Representative recognized for high productivity and efficient task completion. Skilled in customer relationship management, lead generation, and sales strategy implementation. Excel in communication, problem-solving, and adaptability, ensuring seamless interactions with clients and team members to drive growth.
SKILLS
EXPERIENCE
INSIDE SALES REPRESENTATIVE
Prescription Lifeline Austin, TX March 2020 - Current SENIOR BUSINESS ADVISOR
Generational Equity Austin, TX May 2019 - March 2020 GERALD GATSON
• Service Minded
• Customer Acquisition
• New Business Generation
• Customer Relationship
Management (CRM)
• Analytical Problem Solver
• Clear and Articulate Phone
Manner
• Complaint Handling
• Consultative Sales
• Salesforce
• Cold and Warm Calling
• Leadership Skills
• Inside and Outside Sales
• Proficient Negotiator
• Persuasive Communicator
• MS Office
• POS
• Upselling
• Management
• Outbound Sales
• B2B Sales
• Business Development
• Relationship Management
• Telemarketing
• Presentation Skills
• Telephone sales
• Consultative Sales Approach
• Attention to Detail
• Lead Qualification
• B2C Sales
• Customer Service
• Relationship Building
• Clear and articulate phone
manner
• Sales expertise
• Email and Phone Etiquette
• Rapport Building
• Prospect Follow-Up
• Sales closing
• Exceptional customer service
• Enrolling patients into programs through the pharmaceutical companies for assistance with their prescription medications. GG
INSIDE SALES REPRESENTATIVE
Eastman Meyler, Law Firm Austin, TX March 2019 - May 2019 OUTBOUND SALES REPRESENTATIVE
LeadGen Burnsville, MN September 2018 - December 2018 INBOUND SALES REPRESENTATIVE
Hampshire Labs Saint Louis Park, MN March 2017 - February 2018 OUTBOUND SALES REPRESENTATIVE
Viking Magazine Burnsville, MN March 2015 - June 2016 INBOUND SALES REPRESENTATIVE
Stream Egan, MN January 2014 - January 2015
• Performed extensive outbound calls to business owners
• Prospect and demonstrated excellent ability to quickly develop rapport with business owners
• Prospect many data sources for new accounts
• Demonstrated strong listening and closing skills required for executive cold calling.
• Followed up on leads and making calls on interested potential clients regarding the company's law services
• Assessed the potential client's needs and requirements
• Responded quickly and courteously to client's inquiries
• Followed the suggested script provided to all Inside Sale Representatives.
• Cold calling veterans and homeowners across the country and qualifying them for cash out refinance programs
• Follow-up with consumer leads via telephone
• Provided white glove customer service for potential and existing customers
• Facilitated the communications between the potential customer and the lending institution.
• Answered call from customers calling in from direct mail campaigns
• Upselling other products to customers calling for specific products
• Managed customers' accounts
• Advised and educated the customer about the company's products.
• Performed outbound sales calls to customers to sell magazine subscriptions
• Provided world class customer service while interacting with diverse demographics
• Consistently exceeded sales goals by 27%
• Upsell and retained customers wanting to cancel their subscription.
• Sold dish television services to customers via inbound calls
• Created a positive customer experience to help generate sales WARDROBE CONSULTANT
Men's Warehouse Burnsville, MN August 2006 - July 2013
• Fielded customer inquiries and effectively promote Stream's wide variety of products and services to customers all over the country from one of our comfortable modern call centers
• Transitioned seamlessly between engaging the customers in conversation and operating billing and requisition programs.
• Managed a staff of 14 people
• Meet and maintained benchmark retail sales goals
• Provided each customer with the customized personal service, attention to detail and follow-up that built lasting relationships and return business
• Executed the benchmark selling behaviors that have proven so effective within our team selling environment.
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