Business Development & Customer Relations Specialist

Tyler Griggs

Customer Service Sales Professional

Memphis, TN 38111 +1-352-***-**** *************@*****.*** Professional Summary

Self-Motivated and Success-Driven business development representative with 8+years of experience in solution selling and new business development combined with 12 years + customer service skills . Reliable and upbeat customer service professional successful at promoting customer loyalty, satisfaction and overpassing customer satisfaction. Work Experience

Sales Associate

LANDERS FORD Memphis, TN

November 2025 to Present

BDC Manager

DESOTO HONDA Olive Branch, MS

August 2024 to Present

Developing and implementing strategies to generate leads through various channels (internet, phone, etc

• Scheduling appointments for sales and service with potential customers.

• Hiring, training, and supervising BDC representatives.

• Providing ongoing support and coaching to the BDC team.

• Monitoring team performance and providing feedback

• Tracking and analyzing key performance indicators (KPIs) such as lead conversion rates and appointment set rates BDC Sales Representative

Wolfchase Honda Bartlett, TN

September 2023 to Present

Generate appointments and quotes by means of proactive outbound prospecting and lead activity management. Assist customers in appropriate vehicle selection – be the product expert & sounding board. Direct customers to product information resources, including those available on the internet Business Development Representative

Newco

March 2023 to Present

Business Development Representative

Desoto Honda Memphis, TN

August 2024 to October 2025

BDC Coordinator

Jenkins Hyundai Of Ocala Ocala, FL

September 2021 to August 2023

• Answer incoming customer calls and direct them to the appropriate dealership resource

• Answer Sales questions and schedule Service appointments for customers over the phone and in person

• Place outbound calls to confirm appointments and follow up with no-shows to reschedule

• Respond quickly to internet and phone leads

• Averaged 35 units sold

BDC Representative

Pearson Nissan of Ocala Ocala, FL

May 2020 to August 2021

Handle/answer Internet Leads, inbound phone calls as it pertains to the Internet inquiries Learn and maintain a thorough knowledge of Dealership policies, products and procedures Answer internet leads in a timely manner by phone or email Communicate effectively with our customers via Phone, Internet or Text Communicate with Sales BDC customers and prospects via phone, internet, text message, in person and social networking sites

Conduct telemarketing and internet related sales/service campaigns Schedule appointments for prospects through Internet Sales / Business Development Manager Maintain working knowledge of all dealership products and services Attend product and sales training as requested by the Internet Sales Manager Receive inbound sales leads (phone, internet) and direct to appropriate contact Business Development Representative

Bumpus Harley Davidson Collierville, TN

August 2018 to October 2019

Assisting with the growth of sales through lead generation and inside sales activities. Engaging prospective customers via phone daily Handling all inbound activities generated from marketing activities Using a variety of tools but not limited to social media, internet, web based tools and outbound calling Setting appointment to generate either shows or sold bikes for dealerships Contributing individually to the team targets, achieving a high level of client satisfaction and quality lead generation.

Dispatcher

Sentrynet Memphis, TN

January 2016 to July 2018

Monitored security alarm for homes and business for Fire, Burglary, Medical and Temperature alarms. Maintained customer service in the central station (call center) with outbound calling confirming security codes for alarm systems and dispatching to Police, EMS & Fire department with customer and key holder information. Communicating as well with security alarm company dealers and high-end accounts. Warehouse Supervisor

Jurassic Classic Live Oak, FL

December 2013 to December 2015

Labeling and weighing packages, communicated with customers via email messages, responsible for weekly auctions for merchandise, processed customer payment through PayPal, and received packages from FEDEX, DHL & UPS. Card Services Specialist

Sitel Ocala, FL

April 2010 to December 2013

Inbound card services representative for Public Service Credit Union. Customers would request stat using credit card/ debit cards as lost/stolen, balance consolidations, travel notations, and fraud/dispute claims, Education

HIGH SCHOOL DIPLOMA

OCALA CHRISTIAN ACADEMY Ocala, FL

August 2009 to May 2012

Upper secondary education

Skills

Hospitality Supervising experience Negotiation Leadership Google Workspace Managing customer accounts Technical troubleshooting support Direct sales Social media management Warehouse experience Phone communication Lead generation Microsoft Office Dispatcher LinkedIn Customer support experience within telecommunications industry Customer service video conferencing B2B sales Analysis skills Order management system Customer service Marketing Salesforce Cashiering Automotive sales deal closing Customer follow-ups Microsoft Outlook Achieving sales targets Manufacturing Automobile sales New vehicle sales CRM software Technical support Technical Proficiency Chart (Excel) Call center experience Value-based selling Inside Sales Automotive deal structuring Accounts payable Retail sales Individual consumer customer service Customer support - Customer support experience (11–15 years) Customer relationship building Agile HVAC Account management Customer complaint resolution Invoice data entry Internet Sales Data entry in Excel QuickBooks Office management Record keeping Property management Customer retention Automotive repair Outbound sales Digital marketing Relationship selling Relationship building Inside sales Sales Sales Management Conflict management Shipping & receiving CRM Customer support experience within e-commerce industry Client services Market analysis Management Upselling Conducting sales calls Empathy Internal employee customer service Call center agent experience Analytical thinking Consultative selling Appointment setter Automotive trade-in appraisals B2B Outbound Sales Slack Email marketing campaigns Call center management Microsoft Excel Dealership experience Data collection Closing sales Payroll Typing Word Organizational skills Active listening Filing Small business owner customer support experience Automotive customer education Pricing Time management Sales pipeline Used vehicle sales Solution selling approach Email customer support Multi-line phone systems Achieving repeat customers as a skincare specialist Recruiting Warehouse Supervisor Experience Email outreach prospecting Software troubleshooting Phone etiquette Telemarketing Live chat Order inquiry handling Client interaction via phone calls Communication skills Sales pipeline management SMS customer support Customer issue escalation Prospecting Automotive sales Ophthalmology Automotive industry sales experience Training & development Complaint handling Online automotive sales Managing teams in a customer support role - Largest customer support team managed (1-5 team members) Improving customer support response time - Customer support response time improved (11-20%) Writing skills Microsoft Teams Order entry Customer support specialist experience Creativity Customer service through social media Sales lead qualification Dispatching CRM system proficiency Objection handling

(sales technique) Online banker Outbound calling Outlook Windows Solaris Customer relationship management High-end sales Customer needs analysis Google Docs Cash handling Customer training Computer skills Clerical experience Cold Calling Business development Sales management Cold calling Task prioritization Product marketing Order fulfillment Outside sales Relationship management

Certifications and Licenses

Driver's License

Non-CDL Class C

Additional Information

Authorized to work in the US for any employer

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