Customer-Focused Retail Sales Professional

Lina Espinoza

North Las Vegas, NV +1-702-***-**** ***************@*****.***

Professional Summary

Reliable retail and hospitality professional with proven strengths in customer service, teamwork, and problem-solving. Recognized for consistently delivering positive customer experiences, resolving concerns efficiently, and supporting smooth store operations. Experienced in cash handling, product knowledge, and maintaining organized, welcoming environments. Committed to upholding company standards and contributing to team success. Work Experience

Assistant Sales Manager

Rent-A-Center North Las Vegas, NV

January 2026 to March 2026

• Promoting new weekly deals

• handling customer complaints

• Greeting customers

• upselling

• handling online and through the phone purchases

• making calls to ensure payments have went through

• receiving inventory

Store Associate

Ups store North Las Vegas, NV

May 2025 to October 2025

• Delivered exceptional customer service by greeting and assisting 50+ customers daily in a friendly and professional manner

• Maintained a clean and organized store environment, ensuring merchandise was properly displayed and shelves were fully stocked

• Resolved customer complaints or concerns promptly and effectively, achieving high customer satisfaction rates

• Participated in regular training sessions to stay updated on product knowledge, sales techniques, and company policies

• Received recognition for outstanding customer service through positive feedback from customers on multiple occasions

• Demonstrated strong teamwork skills by collaborating with colleagues during peak hours to ensure smooth store operations

• Proactively assisted customers throughout the store, increasing sales by offering product recommendations and answering questions

• Supported management in implementing new store policies or procedures, enhancing efficiency and customer satisfaction

• Achieved a high level of product knowledge across multiple departments, enabling effective cross-selling opportunities

• Maintained a professional appearance at all times, adhering to company dress code standards

• Increased customer engagement through active listening, empathy, and personalized service, resulting in repeat business

• Maintained accurate records of daily transactions, ensuring error-free cash handling activities Crew Member

Cinemark Las Vegas, NV

April 2022 to December 2023

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner

• Efficiently operated cash register, accurately handling transactions and providing correct change to customers

• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer

• Prepared food items according to established recipes and portion sizes, maintaining high quality standards

• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints

• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers

• Demonstrated strong communication skills by effectively conveying information about menu items to customers

• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration

• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction Education

College

College of Southern Nevada Las Vegas, NV

August 2022 to December 2024

High school diploma

Desert Pines High School Las Vegas, NV

August 2018 to May 2022

Skills

Sales team management Teamwork Retail Sales Pet care Sales management Merchandising display arrangement Pizza experience Front desk Animal handling Animal care Sales Inventory management Customer service Cash Handling Bilingual Computer skills Communication skills Cashiering Dog handling Point of Sale (POS) systems Phone etiquette Delivery driver experience

Languages

English

Spanish - Intermediate

Bilingual

Certifications and Licenses

Driver's License

CPR Certification

Food Safety Certification

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