Bank Teller & Customer Service Professional resume

SETH KOFI OSEI

No. ** Ohemaa street, Amasaman, Accra.

Phone Nos:, +233********* E-mail: **************@*****.***

LinkedIn profile name: https://www.linkedin.com/in/seth-osei-kofi-968920118

PROFESSIONAL SUMMARY

As an ambitious and industrious young professional, I bring a wealth of experience and expertise to any role. With over

three years' experience as a Bank Teller and Customer Service Advisor, I have developed exceptional customer service

skills that are underpinned by my analytical mindset and strong communication abilities. My commitment to excellence

is evident in my attention to detail when handling customer issues, ensuring complete satisfaction at all times.

I am highly skilled in account servicing, payment processing, and appointment scheduling - areas where accuracy is

paramount. Whether it's coordinating paperwork or addressing complex issues with ease, my dedication to achieving optimal

results for both customers and employers alike is unwavering. As a well-rounded individual who values responsibility and

good work ethics above all else, I am confident that my enthusiasm will make me an asset in any capacity.

Areas of Interest and Expertise: Cash Management Analytical Reasoning Technical Proficiency Effective

Communication Critical Analysis Negotiation Tactics Leadership Qualities Innovative Thinking

Meticulousness Time Optimization Problem Resolution Team Collaboration

EDUCATIONAL BACKGROUND.

University of Professional Studies, Legon, Ghana. 2010-2014

Bachelor of Science (B.Sc.) in Marketing

Final Grade: Second Class Upper division Honors GPA: 3.35/4.0

Thesis Title:

The impact of online advertisements on customer retention and relations.

ALISON, Online, . 2012

Diploma (Dip) Mathematics.

Final Grade: (Distinction) GPA: 3.71/4.0

Osudoku Senior High School. 2006- 2009

WASSCE - Business

SKILLS AND COMPETENCES

Personal Strengths:Excellent communication, interpersonal relationship skills, Leadership and Team Player,

Organizational skills, Time and Project Management. Software: Ms office suite, Adobe

photoshop, TekSol Cumas, CoralDraw, SEO Optimization, Terminos T24, WordPress, etc

Professional Experience

Travel Advisory Consultant~~ X. O Travel and Tours, East-Legon 2023-2024

Conduct research on multiple destinations and transportation options, analyzing factors such as prices,

customs, weather conditions, and reviews.

Analyze clients’ needs and preferences to recommend appropriate travel packages or services.

Coordinate all aspects of travel arrangements from start to finish, including booking tickets and

accommodations while securing rental transportation.

Provide travelers with relevant information and useful materials related to their trip (such as guides, maps,

event programs). Manage deposits and balances for each client’s travel itinerary.

Implement promotional strategies by creating marketing materials to sell tour packages.

Restaurant manager~~ Jasmines Cafe and Restaurant, East-Legon 2022-2023

Organizing marketing activitied and promotional events and discount schemes

prepare reports at the end of the shift/week, including staff control, food control and

sales create and execute plans for department sales, profit and staff development

set budgets or agree them with senior management

coordinate the operation of the restaurant ensuring that kitchen, bar and waiting staff are working as a team

recruit, train, manage and motivate staff, with a strong focus on delivering excellent customer service

Operations Team Lead ~~MailFinance credit Union, 2019-2022

Madina Estates.

Sign an authority for approving deposits, transfers, and/or other operational work within approved limits.

Maintains up-to-date knowledge of union policies and procedures.

Provides exceptional customer service and serves as a resource to internal and external customers.

Manage risk within credit-granting approval limits, minimize exposure to risk, and control losses arising from

delinquency and overdrafts.

BankTeller~~The Beige Bank, Achimota branch, Accra. 2016-2018

Establishing strong client relationships to facilitate the identification of additional problem-solving options.

Providing prompt responses to client inquiries and referring more intricate issues to a supervisor.

Validating cheque information, before accurately posting entries into appropriate accounts or

dispensing cash upon verification of valid signatures.

Maintaining high-level security measures to safeguard customer data against any potential breaches.

Executing precise deposit and withdrawal transactions while ensuring daily reconciliation of cash drawer.

Mathematics Teacher~~ Cosmos Senior high school, Lapaz. 2015-2016

Customizing pedagogical approaches in mathematics to cater to the specific requirements of individual

students Devising, organizing and executing instructional sessions for diverse cohorts of mathematical classes

Instructing fundamental Mathematics in Senior High School Year 1 and

2 Supervising the comprehensive academic progress of multiple pupils.

Supervisor ~~ Non-Formal Educational Division,(NFED), Akatsi 2014-2015

National Service

Facilitating the acquisition of English language proficiency and

promoting adult education initiatives.

Overseeing the development of vocational competencies, such as soap

production, batik tie-dyeing, and gari processing among mature learners.

Fostering a conducive learning atmosphere that caters to adult

learners' unique needs.

Promoting brand recognition for various products offered by NFED.

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