Technical Support Analyst with IT & Customer Guidance

Christophor Thompson

405-***-**** ***********@******.** Idabel, OK 74745

SUMMARY

Highly skilled Technical Support Analyst with experience in diagnosing, troubleshooting and resolving client issues. Strengths include strong analytical abilities, exceptional problem-solving skills and proficiency in various software applications. Previous roles involved improving system performance, enhancing user experience and contributing to team success through hard work and dedication.

SKILLS

Customer relationship management

Hardware troubleshooting

Attention to detail

Problem solving

Time management

Troubleshooting and Diagnostics

EXPERIENCE

Technical Support Analyst II, Weyerhaeuser, August 2023-Current

Idabel, OK

Provides technical support for software and hardware issues across departments.

Ensures compliance with company policies during technical support operations.

Installs, configures, tests, maintains, monitors, and troubleshoots operating systems, application software, hardware devices, printers, scanners.

Performs routine maintenance checks on servers and other components in order to ensure optimal performance levels are achieved.

Insurance Broker Agency Owner, CKT Insurance, August 2018-Current

Idabel, OK

Educates clients on claims processes and policy conditions.

Facilitates negotiations between clients and insurance providers for optimal outcomes.

Serves as a point of contact for customers throughout the life cycle of their policies.

Promotes client retention through high-quality service and follow through.

IT Specialist, HCL Tech, September 2022-July 2023

Tulsa, Oklahoma

Assisted in maintaining inventory of IT equipment and resources.

Maintained documentation of technical procedures and user guides.

Conducted regular maintenance checks on computers, servers, and other IT equipment.

Provided technical support for users experiencing hardware or software issues.

Desktop Technician, Oak Tree Staffing Services, September 2021-June 2022

Tulsa, Oklahoma

Documented troubleshooting steps and solutions for future reference.

Conducted regular maintenance checks on desktop equipment to ensure performance.

Monitored performance of computer systems to ensure proper functioning.

Assisted with the setup of new computers including imaging hard drives.

EDUCATION AND TRAINING

Master of Education

Secondary Education/Educational Technology, East Central University, Ada, OK 2007

Bachelor of Arts

History, East Central University, Ada, OK 2001

CERTIFICATIONS & LICENSES

A+ Certification - Comp TIA Organization - 2010

#HRJ#39a3e500-e9ee-45f1-a688-667c7db5674a#

Contact this candidate