Dynamic Customer Service & Sales Leader

Experience

Staples Port Orchard, WA

Sales Associate 10/2013 - 03/2014

Excellent customer service

Cash handling, sales, merchandising

Counting and balancing safe and up to 20 tills from registers, made deposits, ordered change Employee of the Month January 2014

Motherhood Maternity Tacoma, WA

Store Manager 03/2012 - 03/2013

Focus on sales and excellent customer service to create unique experience Cash handling, banking, scheduling, recruitment, hiring, meeting and exceeding expected sales goals Resetting sales floor monthly, product placement and merchandising

•Managed Motherhood Maternity line of clothing in Macys and Sears in addition to main store Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement Vangent Lawrence, KS

Customer Service Representative/Claims Specialist 01/2009 - 03/2011 Customer Service Representative and Claims Specialist for Government contracted company holding exclusive contract for Medicare

Provided excellent customer service via incoming calls to Medicare Researched medical claims, provided information on appeals and denials, referrals to various government agencies Personally ranked number one out of 3,000 employees for four months total Promoted three times, mentored and training new and seasonal employees

Affinitas Corporation Lawrence, KS

Senior Company Trainer 08/2005 - 01/2009

Senior Company Trainer for large call center holding contracts for major cable companies, American Express and Gevalia coffee

Promoted to Trainer after repeatedly having highest sales in company and excelling as Supervisor Responsible for conducting 30 day training classes focused on customer service skill, sales,troubleshooting and teaching various computer systems used within company

Personally created all training materials, exams and schedules used in two of their facilities Opened new facility in Lawton, OK and worked directly under Vice President of company Responsible for training entire staff and tra and supervising other trainers Skills

Customer service, Time management, Communication skills, Food service, Restaurant experience, Guest services, Leadership

Education

Orange Cooast College Costa Mesa, CA

Psychology 01/1989

Cynthia McFarland

360-***-**** *****************@******.*** Henderson, NV Certificates

Certified in all parts of Medicare, Training in Parts A, Part B, Part C, Part D, DME

Contact this candidate