Customer-Focused Account and Care Specialist

Ashly L Bourrette

815-***-**** • *****.*********@*****.*** • Elizabeth, USA 61028

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Summary

Skills • Detail Oriented

• Fast learner

• Multi-taking

• Adaptability

• Collaboration

• Communication

03/2019 - 04/2026

Account Manager, Medline Industries, Dubuque, CA

07/2015 - 03/2019

CNA/CMA, Stonehill Care Center, Dubuque, IA

Experience

Managed order placements, tracking, cancellations, and sourcing alternatives for unavailable items

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Facilitated daily communication with customers and sales representatives through email and calls

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• Documented product quality concerns and order delivery issues for resolution

• Oversaw emergency line to ensure prompt customer support during off-hours Administer medications, perform ordered treatments, and record vital signs to ensure patient health and safety

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• Support residents with daily care and activities of daily living to enhance quality of life

• Oversee other CNA's while RN may be unavailable

• Maintained full-time and as needed schedules to support staffing needs Diploma, General Studies

River Ridge High School, Hanover, IL

Courses: General Studies

Certified Nursing Assistant

Sauk Valley Community College

Certified Medication Aide

Northeast Iowa Community College

Education And

Training

References • Lisa Edwards, Medline, 815-***-****

• Brianna Foht, Dubuque Podiatry (former Stonehill Employee), 563-***-****

• Jackie Heinzman, Cottingham and Butler, 815-***-****

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