Customer Support Specialist with 2+ Years Experience

CARINE ASHAAH

E-mail: ***********@*****.***

Phone : +1-972-***-****

PROFESSIONAL SUMMARY

I am a dedicated and pro-active Customer Support Representative with 2 years of experience in delivering exceptional customer service in the tertiary sector.Skilled in resolving complex issues providing clear communication and fostering positive customer relationships. Proven ability to maintain effectiveness in fast paced environments and maintain high levels of customer satisfaction.

EDUCATION

Bsc Business Management

SKILLS AND COMPETENCES

Excellent communication, interpersonal relationship skills, Leadership and Team Player,

Organizational skills, Time and Project Management. Ability to handle high stress situations calmly and efficiently, Proficient in CRM software and ticketing system,

PROFESSIONAL EXPERIENCE

Customer Service Representative, KBS

Dallas Tx,

November 2025 - March 2026

• Maintain accurate record of customer interactions and transactions using CRM software.

•Implemented process Improvement that reduced average response by 30%

•Handling customer complaints and escalations, achieving a 87% customer satisfaction rate based on follow up survey.

•Delivered high quality support to customers via chat, phone, e-mail etc, resolving an average of 20% inquiries per day.

•Worked with cross functional teams to resolve customer issues and improved overall customer experience.

•Ability to work in a fast paced environment with strong attention to details and accuracy.

Direct Support Associate, Interscope Technologies Inc

February 2025 - November 2025

•Monitored and reported on key performance indicators (KPIs) to identify years for improvement.

•Process orders, refunds and exchanges with high accuracy.

•Collaborated with other departments to resolve complex issues and improve overall service delivery.

•Providing prompt and effective solutions to customers issues contributing to a 15% customer retention.

•Consistently met or exceeded customer satisfaction and resolution targets.

•Performed administrative tasks such as tiling paperwork, updating database and generating reports.

VOLUNTEERING & LEADERSHIP EXPERIENCE

Member of Noble Star Charity Organization

June 2025 - till Date

•A handled mentorship program for these fewer privileged children

•Provision of educative materials to the children

Team lead, Care For the Aged (CAFA)

Dec. 2025 - Mar. 2026

•Handled the selection and arrangement process of projects exhibited.

•Led the planning and coordination of the exhibition event.

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