Versatile Customer Service Professional with Safety Focus
Resume:
Alexis Patterson
Greenwood, SC *****
***************@*****.***
Professional Summary
• Proficient communicator, attentive, always aware of environment for safety.
• Maintains a great reputation for achieving high client satisfaction
• Energetic yet compassionate interpersonal skills, able to effectively communicate with all walks of life
• Dependable with a strong willingness to learn new things Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative (Remote)
F.H. Cann & Associates-Boston, MA
September 2025 to Present
• Follow communication scripts and adapt them as necessary to address customer needs
• Identify customer issues, provide solutions, and ensure the resolution of complaints
• Maintain detailed records of customer interactions using CRM systems
• Collaborate with team members and other departments to improve customer service
• Meet or exceed performance targets and customer satisfaction goals Flight Attendant
Spirit Airlines-Fort Lauderdale, FL
January 2023 to Present
• Provide exceptional customer service
• Assist guest with lifting and stowage luggage in overhead bins
• Demonstrate the use of emergency equipment and ensure safety requirements are met
• Effective decision making to address issues keeping in line w policy, procedures,and core values with a smile
Medical Assistant
ADVANCED CARDIOLOGY-Greenwood, SC
January 2017 to January 2023
• Primary Nurse for Thomas Pritchard Triage
• Prior Authorization FMLA Disability
• Vitals/Epic
• Team lead
• Lead patient education
• Assisted providers with medical procedures
Certified Clinical Hemodialysis Technician
American Renal Associates-Clinton, SC
April 2013 to January 2023
• Monitoring patients as they undergo dialysis.
• Assisting with any patient questions or concerns.
• Educating patients on dialysis.
• Maintaining dialysis machines and equipment.
• Cleaning dialysis machines and equipment.
Medical Assistant
ADVANCED CARDIOLOGY-Greenwood, SC
January 2017 to January 2020
• Primary Nurse for Thomas Pritchard Triage
• Prior Authorization FMLA Disability
• Vitals/Epic
• Team lead
• Lead patient education
• Assisted providers with medical procedures
Hemodialysis Technician
DaVita Dialysis-Clinton, SC
August 2015 to January 2017
• Sets up and operates hemodialysis machine to provide dialysis treatment for patients with kidney failure
• Attaches dialyzer and tubing to machine to assemble for use
• Monitors patient for adverse reaction and hemodialysis machine for malfunction
• Inspects venous and arterial pressures as registered on equipment to ensure pressures are within established limits
• Calculates fluid removal or replacement to be achieved during dialysis procedure. Admissions Coordinator/Administrative Assistant
Greenwood Rehabilitation Hospital-Greenwood, SC
August 2013 to August 2015
• Supervises all admissions processes
• Processes referrals and coordinates admissions of all hospital patients in an efficient, responsive manner.
• Completes Insurance Verification Form with benefit and billing information.
• Coordinates denial information with liaisons for follow-up communication to referral sources, families and physicians
Certified Clinical Hemodialysis Technician - Patient Care Technician - PCT Certified Clinical Hemodialysis Technician - Patient Care Technician - PCT Education
Practical Nursing (Associate of Applied Science)
ECPI University-Greenville, SC
2013
Skills
Microsoft Word
Languages
• English
Certifications and Licenses
Federal Aviation Administration
Present
Certified Hemodialysis Technician
Present
Practical Nursing
Present
RMA
Certified Medication Technician
Medical Billing Certification
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