Customer Service & Operations Expert

Cecelia Mitchell

Montgomery, AL *****

Email: *************@*****.*** Phone: 334-***-****

Professional Summary

Motivated and dependable professional with over 20 years of experience in customer service, retail operations, and catering sales. Dedicated to working in an environment that fosters learning, teamwork, and growth. Skilled at providing excellent service, handling transactions, and supporting smooth daily operations.

Work Experience

Publix Super Markets, Montgomery, AL

Catering Sales Associate / Cashier (2012 – Present)

- Coordinate and prepare catering orders for customers, ensuring accuracy and quality.

- Provide exceptional customer service while assisting with product selections.

- Manage point-of-sale transactions and maintain a clean, organized work area.

- Support store operations and collaborate with team members to meet company goals. Walmart, Montgomery, AL

Cashier / Grocery Stocker (2002 – 2012)

- Processed customer purchases efficiently while maintaining accuracy and professionalism.

- Stocked and organized grocery shelves, ensuring product availability and freshness.

- Assisted customers with inquiries and promoted a friendly, helpful shopping experience. Education

Citronelle High School, Citronelle, AL 36522

High School Diploma – 2001

Skills

• Customer Service & Communication

• Cash Handling & Point-of-Sale Systems

• Inventory & Stock Management

• Team Collaboration

• Time Management

• Problem Solving

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