Customer Service & Operations Professional with Technical Support
Resume:
ABOUT ME
CONTACT
EDUCACIÓN
Univeristy of Houston -
Clear Lake
Bachelor in Business
Administration
**** – 2004
San Jacinto
Community College
Asscoiates Degree
1998– 2000
EXPERIENCE
JOE KINARD
CUSTOMER SERVICE REPRESENTATIVE
Delivered high-quality online customer support by assisting shoppers with product questions, recommendations, and issue resolution
Maintained accurate online product labeling and inventory Handled customer concerns and resolved issues to improve overall satisfaction Managed multiple tasks independently while meeting daily productivity expectations Collaborated with team members to ensure smooth store operations and positive Quarterly meetings
Followed company procedures and guidelines to maintain consistency and service quality
Customer Service Associate
Winn Dixie – Remote, Jan 2021 – Current
Operated forklift and handled equipment loading/unloading safely Set up job sites by preparing equipment, hoses, and materials for operations Followed detailed procedures to ensure safety and efficiency Worked independently and as part of a team to meet project deadlines Tech Level 1
ENVENT Corporation – La Porte, TX July 2011 – Jan 2021 Supported water treatment and vapor control operations in industrial environments Monitored equipment and ensured proper setup and function Maintained accurate logs and followed safety and compliance procedures Collaborated with team members to complete tasks efficiently Tech Level 1
ProAct – Houston, TX Jan 2005 – Jul 2011
LANGUAGES
*******@*****.***
Houston
English
Reliable and detail-oriented professional with experience in operations, customer service, and technical support roles. Proven ability to work independently, manage tasks efficiently, and communicate effectively with team members and customers. Seeking to transition into a remote role where strong problem-solving, and communication skills can contribute to team success.
Spanish - beginner
SKILLS
Customer Service
Data Entry & Accuracy
Microsoft Office /
Google Docs
Time Management
Communication
Problem Solving
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