Customer Supply Chain & AR Specialist
Resume:
Jacquelyn Hunley
Lincoln, Alabama
******************@*****.***
QUALIFICATIONS
Quality Customer Service
Account Research and Analysis
Accounts Receivable
Supply Chain Associate
Cash Receipts/Management
G/L and subsidiary Ledger Recons
Data Entry
SOFTWARE SKILLS
AS400~SAP~EDI
Microsoft Office: Word ~ Excel ~ PowerPoint ~SAP
Education
Talladega High School
WORK EXPERIENCE
Serta Simmons Bedding July 2018 – Present
Customer Supply Chain Associate
Resolve product or customer service inquiries, issues and complaints by communicating with all parties and follow up to ensure resolution.
Manage multiple tasks simultaneously and high volume of inbound inquiries and outbound responses.
Work to determine the cause of the problem, select and implement the best solution, expedite correction and/or adjustment.
Work collectively with other departments on all customer-related issues such as credits, back-orders, shipments, and pricing.
Manage cross-functional, customer-specific projects to deliver industry leading results (e.g. managing Floor Sample changes).
Proactively ensure timely and accurate communication with sales representatives, customers, and other associates to facilitate excellent customer satisfaction to help drive customer loyalty.
Identify process differences and high impact trends and interactions for accounts, provide recommendations, and work with Manager to improve or implement change.
Demonstrate technical literacy and competency and ability to learn organization specific software such as OHM, Oracle, Protracker, etc. and efficiently navigate systems to access information and proof of delivery documents. Stay informed of all new products and services needed to deliver product information, perform purchase order updates and enter replacement orders.
Generate monthly reports and ad hoc reports as needed.
Maintain productivity to promote quality and service levels agreements to meet customers and sales team expectations.
Novelis Inc. February 2015 to February 2018
Supply Chain Representative
Generated a consolidated forecast and was accountable for the accuracy of the forecast entered into the system.
Collaborated with both Commercial and Product Line Demand Managers to refine forecast and demand expectations.
Solicited, managed, and expedited customers’ orders and shipments to meet sales objectives.
Developed and maintained good working relationships with customers, sales, marketing and production personnel.
Conducted analysis to anticipate and resolve potential problems.
Prepared and submitted accurate sales forecast on a monthly basis
Created, developed, organized and prioritized new and existing customer products.
Worked with vendors and freight carriers for shipments, delivery times, and problem resolution
Carestream Dental April 2012 to February 2015
Inventory Analyst Specialist
Assisted Sr. Purchasing Coordinator with purchase orders and invoice processing.
Support Materials Manager with inventory updates/replacements, labeling, and storage.
Coordinated and performed daily cycle counts.
Reviewed inventory for accuracy and quantity for off-site locations.
Conducted analysis to anticipate and resolve potential problems.
Prepared and placed orders from distribution centers and vendors.
Work with vendors and freight carriers for shipments, delivery times, and problem resolution
INVISTA January 2011 to April 2012
Customer Service Representative
Managed and tracked a high volume of complex international customer orders.
Primary interface with customers in support of the total Supply Chain efforts.
Participated in appropriate aspects of the development, implementation, and production of international processes.
Expedited the resolution of customer complaints and system processing problems and developed and implemented recommendations for future prevention.
Driven to resolve product availability issues by identifying production, shipment and inventory problems.
Actively sought ways to more efficiently move all products from varying inventory streams.
Kimberly-Clark November 2009 to December 2010
Customer Account Manager
Managed customer accounts for all Kimberly-Clark professional customers and distributors including the
Sanitation/Industrial, Scientific and Safety products.
Responsible for managing financial affairs for customers related to order processing, credit authorizations, transportation issues, distribution issues, and shortages.
Troubleshoot and resolve issues.
Spectrum Brands - Atlanta, GA November 2007 to November 2009
Customer Service Specialist
Administer all inbound EDI orders for quality and timeliness
Manually entered orders in SAP daily
Reviewed orders on typing, distribution, EPA, or minimum value holds, and resolved any problems timely
Maintained key relationships with sales, brokers, customers, business analysts, customer care organization and supply chain
Worked with product supply regarding any order inventory availability issues and communicate with sales,
brokers, and/or customer directly to ensure orders executed in a quality, timely manner.
Ensured North America plan objectives are met on: Customer Service Level - OSCOT and LSCOT, customer
complaints - both internally and externally, order error rate, returns related to order entry errors, phone quantity
and quality metrics and hold releases.
Georgia Pacific Corporation September 2002 to November 2007
Customer Service Representative (2006 to 2007)
Managed orders for GP customers in SAP 4.0
Responsible for managing a strategic Retail NACP for customer's requirements from order entry to delivery
of goods
Made critical customer service decisions on a daily basis
Heavy contact with customers, sales department, supply chain analysis, shipping facilities, transportation
and deduction management
Responsible for weekly reporting on key measures
Analyzed data to identify opportunities to improve service.
Displayed professional and tactful communication with customers under stressful situations
Account Receivables Specialist (2005 to 2006)
Cash application for GP Top 25 customers (Kroger's, Target's, C & S, etc) in SAP
Cross-trained on seven Retail and Commercial portfolios within a 12-month period
Exceeded expectations while meeting weekly goals of obtaining a zero balance of all unapplied cash
Analyzed and corrected department errors which resulted in applying missed cash
Received award as the most valuable and cooperative employee within the Cash Department.
Accounting Assistant III (2002 to 2005)
Provided cash application in AS400 and customer support to Building Products Divisions
Successfully resolved DFR's within a (5) day period from cash transmissions
Effectively applied 98-99% of cash within 24 hours
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