Administrative and Banking Specialist with Patient Care Focus
Resume:
AMANDA
HALL
***************@*****.***
Loganville, GA 30052
SKILLS
• Accounts Payable and Accounts
Receivable
• Account Closing
• Financial Transactions
• Customer Experience
• Teller Transactions
• Credit Card Applications
• Credit Card Transaction Processing
• Financial Controls
• Anti Money Laundering (AML)
• Deposit Funds
• Identity Verification
• Preventive Maintenance
• Transaction Error Identification
• Bill Payment Receipt
• Account Services
• Medical Billing and Coding
• Patient Intake
• Scheduling
EDUCATION
Ashford University
San Diego, CA • Expected in 07/2025
No Degree: Health Administration
Everest Institute - Atlanta Downtown
Atlanta, GA • 08/2008
Certificate: Medical Assisting
PROFESSIONAL SUMMARY
Knowledgeable and dedicated customer service professional with extensive experience in the Banking and Credit Card Services industry and Medical Front and Back Office. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
WORK HISTORY
Lifestance – Front Office Coordinator
Snellville, GA • 02/2024 - Current
• Greeting and checking patients in /out in a courteous manner; including going over all necessary paperwork, collection of copayments/deductibles/co=insurances, balances etc., at the time of service.
• Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into EHR system.
• Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed and managing (Tele/In - person) appointments scheduled for accuracy.
• Ensure accuracy of patient account, such as accurate billing addresses and contact information, and payment authorizations and collection.
Cristians House - Home Health Manager
Loganville, GA • 12/2017 - 11/2023
• Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state, and federal guidelines relating to HIPAA (Health Insurance portability and Accountability), benefits administration, and general liability.
• I communicated with patients, ensuring that medical information was kept private.
• Direct day-to-day administrative and operational functions for 8- bed facility, providing guidance and leadership to over 5 employees across more than 3 departments.
TTEC - Banking Customer Service Representative
Duluth, GA • 09/2021 - 04/2023
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
Sitel - Customer Service Representative
Loganville, GA • 03/2019 - 09/2021
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Resolved complaints to satisfy customers and encourage future transactions.
• Educated customers about product terminology, features, and benefits to improve sales and customer satisfaction.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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