Operations and Care Team Leader Resume Subtitle

WORK EXPERIENCE

August ****-Present

Personal Care Associate

Elara Caring

Hugo, Oklahoma

Assisting client with housekeeping, going to the store to run errands, washing and folding laundry, utilizing a vacuum, washing dishes, utilizing a broom and dust pan, and preparing meals for client.

February 2023-February 2025

Workforce Management Analyst

Omnicare365

Durant, Oklahoma, United States

Optimized breaks and lunches for advocates, scheduled shift adjustments, ran hourly reports, assisted with technical issues, relayed information to client, adjusted skill levels, assisted with inquiries in chats, communicated with team managers, checked attendance for call outs and updated accordingly, checked emails for leave of absences and termination of advocates, and assisted my team with daily tasks.

September 2022-February 2023

Team Manager

Omnicare365

Durant, Oklahoma, United States

Contacted advocates for weekly coaching, updated advocates attendance when tardy or called outs, set up weekly growth plan, assisted advocates in general chats with call guidance, conducted call monitors for advocates, attended weekly meetings with Operations Manager, assisted advocates with technical issues, assisted with audio issues, terminated advocates due to not meeting company's guidelines such as attendance or conduct/policy, assisted advocates with time off requests, and double checked systems for accurate pay for payroll purposes.

August 2018-September 2022

Customer Service Representative

Alorica

Durant, Oklahoma, United States

Answered incoming calls, reviewed co-pays for member’s plan, awarded members with gift cards for completed healthy living checklist, filed prior authorizations on member’s behalf for medical procedures and lowering tier level of medications, checked on status of appeals and prior authorizations on member’s behalf, transferred member to another department for assistance in switching to a more accommodating plan for their needs, assisted member with technical issues, processed card and checking payments on member’s premium, made outbound calls to members with updated information, saved card and checking information on file for autopay, reviewed previous notes to see if there is anything previous that the member’s concerns were addressed appropriately, reviewed notices on member’s account, and notated the account for the next representative to rely on when the member calls back..

June 2017-June 2018

Assistant Manager

Stage Stores

Durant, Oklahoma, United States

Open and close the store, start up registers, take yesterday deposit to the bank, sweep and mop the store at opening, assist the beauty consultant with customers, make change for registers, send reports to corporate office, sign up customers for store credit card, sign up customers for trial magazines, set up promotional displays and mannequins, put up weekly sale signs, ring up customers on register, check in delivery truck, assign lunch breaks, run end of day reports at closing, count down registers at closing, clear out dressing rooms, wipe down counters, put away merchandise in its respected departments, vacuum store, dust shelves, sensor merchandise, and fill out incident reports of theft at night.

October 2016-May 2017

Customer Service Representative

Alorica

Colorado Springs, Colorado, United States

December 2015-October 2016

Supervisor

Braum's Ice Cream and Dairy Stores

Moore, Oklahoma, United States

Utilized spatula to flip beef patties, operated grill, assembled burgers and sandwiches, operated cash register to assist customer with order placement, operated shake machine, utilized scoop to get ice cream out of containers, assembled sundaes and mixes, operated drive thru window and accepted payments, washed and dried dishes, wiped down food trays, rotated ice cream containers, checked in the delivery truck, sorted out freight be it in the walk in freezer or on the shelf, assigned lunch breaks, open and closed the store, ran end of the day reports, and handled customer's questions and concerns.

EDUCATION

2011-2013

Associate in Graphic Arts

Stevens-Henager College

Ogden, Utah, United States

*Associate in Graphic Arts

2003-2005

Business Information and Technology

Kiamaichi Technology Center

Atoka, Oklahoma, United States

*Business Information and Technology

*Kiamaichi Technology Center - Atoka, OK

*August 2003 to May 2005

2001-2005

Diploma in General Studies

Coalgate High School

Coalgate, Oklahoma, United States

*Diploma in General Studies

*Coalgate High School - Coalgate, OK

*2001 to 2005

SKILLS

Writing Skills Customer Support/Service Conflict Resolution Analysis Skills Microsoft Office

Establish Priorities Identify Issues Healthcare Work From Home Call Monitoring

Resolve Customer Issues Documentation Customer Service Management Telephone Skills

Communication Skills Medical Terminology Technical Support Workforce Management Sales

Credit Cards Consulting Team Lead/Manager Problem Solving Skills Coaching Graphic Design

Operations Management Housekeeping/Cleaning Pallet Jack Order Processing Loading/Unloading

Cargo/Freight Co-Payments Presentation/Verbal Skills Multitasking Knowledge Base

Administrative Skills Sales Management Sales Strategy

LANGUAGES

English - Fluent

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