Customer Service & Technical Support Specialist

Chelsea Woodard

Lawrenceville, GA *****

Phone: 786-***-****

Email: ****************@*****.***

Professional Summary

Dedicated Customer Service & Technical Support Professional with 10+ years of experience across call centers, retail, sales, and tech support environments. Skilled in resolving complex customer issues, processing high-volume inquiries, and delivering top-tier service. Fast learner with strong multitasking abilities, excellent communication, and proven success in both remote and in-person roles. Core Skills

Remote Customer Support, Call Center, Live Chat, Technical Support, iOS, MacOS, Windows, VPN, Data Entry, CRM Systems, Salesforce, SAP, Google Workspace, Microsoft Office, Conflict Resolution, Sales & Upselling, HIPAA, Fraud Prevention.

Work Experience

Sanitation Operator – Public Warehouse, Dacula, GA (Present) Assistant Manager – Dollar Tree, Conyers, GA (Nov 2023–Present) Sales Representative – XFINITY Store by Comcast, Conyers, GA (May 2020–Sep 2024) Shift Lead – McDonald's, Conyers, GA (Dec 2022–Nov 2023) Head Housekeeper/Front Desk – Intown Suites, Lilburn, GA (Sep 2021–Dec 2022) Machine Operator – Nisshinbo, Covington, GA (Dec 2020–Jun 2021) Supervisor – General Mills, Covington, GA (Nov 2018–Dec 2020) Technical Support Representative – Apple, Conyers, GA (Apr 2018–Apr 2019) Data Entry Operator – Radial, Lawrenceville, GA (Mar 2018–Nov 2018) Customer Service Representative – Alorica (GE Appliances), Conyers, GA (Jun 2017–Mar 2018) Education

Pharmacy Technician Certificate – Clayton State University (2010) High School Diploma – American Academy, Miami, FL (2009) Certifications

Security+, Pharmacy Technician License, Food Handler Certification, Guard Card, Pallet Jack Certification, HACCP Certification.

Contact this candidate