Crisis Intervention & Behavioral Health Specialist
Resume:
Lorri Ball Hicks
Tulsa, OK *****
*****.*****@*******.***
Professional Summary
Dedicated Behavioral Health and Social Services professional with extensive experience in crisis counseling, case management, and administrative support within medical and educational environments. Skilled in providing compassionate outreach, coordinating resources for veterans and families, and supporting diverse populations including adults, youth, and individuals with special needs. Strong communicator with over a decade of customer service, caregiving, and educational experience.
Core Competencies
• Crisis Counseling & Intervention
• Behavioral Health & Mental Health Support
• Case Management
• Veteran Support Services
• Classroom Instruction & Youth Development
• Customer Service & Communication
• Administrative & Medical Office Support
• Multilingual Communication (English, Spanish)
• Microsoft Office Suite (Word, PowerPoint, Outlook, SharePoint)
• Data Entry & Documentation
• Special Needs & Caregiving Support
Professional Experience
Crisis Response Counselor/ Mental Health Technician (CRC/MHT)
Various Behavioral Health & Social Service Roles 2012 – Present
• Provide crisis intervention, emotional support, and behavioral health stabilization to adults, youth, and families in high stress or emergency situations.
• Conduct field based outreach, community education, and resource navigation for individuals experiencing mental health crises, trauma, addiction, or housing instability.
• Perform behavioral assessments, risk evaluations, and safety planning while maintaining trauma informed, culturally competent practices.
• Collaborate with interdisciplinary teams including clinicians, case managers, medical staff, and community agencies to coordinate care and ensure continuity of services.
• Connect clients to essential resources such as suicide prevention services, HUD VASH housing, transportation, financial assistance, and mental health/medical care — consistent with your documented VA support duties.
• Maintain accurate documentation, crisis reports, and follow up records in compliance with agency and state guidelines.
• Support individuals with special needs, veterans, and vulnerable populations through de escalation, advocacy, and ongoing case management.
Creoks Case Manager / Peer Recovery Specialist / Rehab Specialist / Wellness Coach
Creoks Behavioral Health Services
Professional Description March 2020 – September 2025
• Deliver comprehensive behavioral health support by combining case management, peer recovery services, rehabilitation skill building, and wellness coaching for adults, youth, and families.
• Conduct intake assessments, develop individualized service plans, and monitor client progress while providing lived experience based support that builds trust, rapport, and hope.
• Facilitate recovery focused groups, wellness activities, and one on one coaching sessions to promote emotional stability, healthy coping skills, and long term recovery.
• Provide rehabilitation services that strengthen independent living skills, social functioning, vocational readiness, and community integration.
• Assist clients in navigating essential resources including housing, employment, transportation, medical care, mental health treatment, and social service supports.
• Offer crisis intervention, de escalation, and supportive counseling using trauma informed, culturally competent, and strengths based approaches.
• Collaborate with therapists, psychiatrists, crisis teams, DHS, schools, courts, and community partners to ensure coordinated care and continuity of services.
• Document all services, progress notes, and recovery plans in accordance with agency, Medicaid, and state behavioral health standards.
• Promote holistic wellness by coaching clients in stress management, self care, mindfulness, healthy routines, and lifestyle improvement.
• Empower individuals to build resilience, self advocacy, and long term stability through person centered recovery and rehabilitation strategies.
Crisis Counselor
Counseling and Recovery Services of Oklahoma November 2019 – November 2025
• Provide field based crisis counseling and emotional support to individuals, families, and communities.
• Deliver public education and resource referrals to those experiencing crisis.
• Conduct outreach to neighborhoods and groups in need of behavioral health support.
Medical Support Assistant
Veterans Affairs – Tulsa, OK May 2018 – May 2023
• Serve as administrative subject matter expert within interdisciplinary patient care teams.
• Maintain effective communication with patients, VA medical centers, and partner agencies.
• Assist veterans in accessing essential resources including suicide prevention, housing (HUD VASH), transportation, financial support, and medical/mental health services.
• Manage clerical duties for families, practitioners, hospitals, and medical facilities.
• Answer calls, greet patients, schedule appointments, and support physicians with reminders and administrative tasks.
Teacher
Tulsa Public Schools – Tulsa, OK January 2001 – January 2026
• Develop and deliver daily lesson plans for students.
• Support staff and administration with school operations.
• Administer annual state testing and maintain classroom structure.
• Contributed to measurable student learning growth.
Human Skills and Resources – Drug Addiction Counselor / Court Mandated Case Manager
Professional Description January 2020- January 2025
• Provide substance use counseling, recovery support, and case management services to individuals mandated by Drug Court, Veterans Court, and other judicial programs.
• Conduct assessments, develop individualized treatment plans, and monitor compliance with court ordered requirements, including sobriety milestones, therapy attendance, and community service obligations.
• Facilitate group and individual sessions focused on addiction recovery, relapse prevention, coping skills, and accountability.
• Collaborate closely with judges, attorneys, probation officers, Veterans Court coordinators, and treatment teams to ensure accurate reporting and coordinated care.
• Support veterans navigating addiction, trauma, mental health challenges, and reintegration needs by connecting them to housing, medical care, transportation, and behavioral health resources.
• Provide crisis intervention, emotional support, and motivational interviewing to help clients maintain sobriety and progress through structured recovery phases.
• Maintain detailed documentation, progress notes, and compliance reports in accordance with court standards, agency policies, and state regulations.
• Promote long term recovery by helping clients build life skills, strengthen support systems, and access community resources that support stability and independence.
Education
Master of Science, Rehabilitation Counseling
Langston University – Tulsa, OK 2011–2013
Cumulative GPA: 3.65
Bachelor of Science, Family Studies & Gerontology
Southern Nazarene University – Tulsa, OK 2007–2009
Certifications
• Certified Behavioral Health Case Manager (2017–2026)
Additional Skills
• Childcare & Preschool Experience
• Supervisory Experience
• Nannying & Special Needs Care (10+ years)
• Vital Signs Experience
• Warehouse Experience
• Event Marketing
• Phone Etiquette
• Succession Planning
• Basic Math
Assessments
• Proofreading – Familiar (2019)
• High School Classroom Management – Highly Proficient (2019)
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