Operations & Client Support Professional with 3+ Years

ROHIT SINGH GAUTAM

Ujjain, Madhya Pradesh

+91-626*******

******************@*****.***

PROFESSIONAL SUMMARY

Results-driven operations and client support professional with over 3 years of experience in IT services and EdTech. Proven track record in data management, client communication, and operational coordination across international markets including the US, UK, Dubai, and India. Adept at using MS Office tools and basic SQL for data handling and reporting. Strong interpersonal and organizational skills with a passion for problem-solving and continuous learning. PROFESSIONAL EXPERIENCE

Operations Executive

Counsel India – EdTech Platform

New Delhi Sep 2023 – March 2026

• Managed day-to-day operations for online psychology programs, ensuring seamless class delivery and learner satisfaction.

• Coordinated class schedules, tracked student attendance, and maintained accurate academic and administrative records.

• Acted as the primary point of contact for student queries, resolving issues promptly via calls, chats, and email.

• Collaborated with internal departments to ensure timely delivery of services and efficient program execution.

• Supported the sales and revenue team by conducting video calls with learners to improve conversion and retention rates.

• Played a key role in onboarding new learners, ensuring they were guided effectively throughout the enrollment process.

• Utilized Microsoft Excel to track student progress, generate reports, and streamline operational processes.

Client Support & Integration Specialist

Builder.ai – SaaS & E-Commerce Development

Remote Feb 2022 – Sep 2023

• Served as a liaison between international clients (US, UK, Dubai, India) and the development team to deliver tailored e-commerce solutions.

• Conducted onboarding sessions and video consultations to gather client requirements and deliver platform demonstrations.

• Supported integration of website and mobile app functionalities, ensuring timely project delivery and client satisfaction.

• Maintained comprehensive project documentation and updated CRM tools to track communication, progress, and issue resolution.

• Assisted clients in understanding their data structure and using platform tools effectively for business operations.

• Improved client satisfaction scores by providing proactive communication and support throughout the project lifecycle.

• Collaborated cross-functionally with sales, design, and development teams to ensure seamless execution of client projects.

EDUCATION

Bachelor of Engineering (BE) – Mechanical Engineering Graduation Year: 2018

SKILLS

• Microsoft Excel

• Microsoft Word

• Basic SQL

• Client Communication

• Operations Management

• Data Handling & Reporting

HOBBIES

• Drawing

• Playing Cricket

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