Versatile Administrative Professional with Research Exposure

Khadijah M. Johnson

**************@*****.***

Education

University of Illinois at Chicago (UIC), Chicago, IL Bachelors of Arts in Political Science, May 2014

Malcolm X College, Chicago, IL

Associate of Arts, May 2012

Professional Experience

NanMckay & Associates, Chicago IL 10/2025-3/2026

Clerk

• Assisted housing specialist with reviewing and processing recertifications for housing program participants

• Helped tenants via email, phone, and in-person communications with issues concerning the recertification process

• Ensured documents submitted by tenants were accurately date and filed for future reference and review

• Performed data entry using Excel spreadsheets, SharePoint, and Yardi Voyager

• Notated interactions and important details of tenants’ files using

• Supported front desk and housing specialist with various administrative tasks and projects Receptionist

• Greeted tenants and property owners in person and over the phone, and directed them to the appropriate departments for assistance

• Managed appointment scheduling for tenants via Microsoft Booking and Sharepoint

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Beacon Hill Staffing, Chicago IL 06/2025-10/2025

Health Aide Data Entry Specialist

• Collaborated with Health Aides and Teachers to make sure that students’ health records include required documents for enrollment, such as immunizations and physical exams.

• Performed data entry in Childplus and Microsoft Excel to document students’ health care information

• Prints and scans healthcare documents for physical and digital recordkeeping Clerk

• Performed data entry and provided back-up support for receptionists and housing specialists NORC at the University of Chicago, Chicago IL 04/2023-04/2025 Telephone Interviewer/Receipt Control Clerk/Document Scanner o Conducting telephone surveys to collect data for various social science research projects. o Asking scripted questions and probing questions based on previous responses provided by respondent to successfully complete surveys.

o Telephoning respondents to explain the purpose of surveys to explain the purpose of surveys to gain cooperation. o Obtaining and recording respondents’ answers on computer software. Receipt Control Clerk Duties:

o Receives mail-in surveys and enters responses into digital database. o Receipting undeliverable mail

o Counting and logging incoming mail

Document Scanner Duties:

• Scanning physical documents (mail-in survey booklets) into digital format for archiving and review Robert Half, Chicago IL

Inventory Clerk 10/2022-04/2022

• Moved, organized, inspected, and sent out voting machines for the 2022 Chicago primary elections. Robert Half, Chicago IL

Presentation Specialist 06/2022-08/2022

• Designed PowerPoint presentations, charts, graphs, and other visual and print materials for clients Bluestone Staffing, Chicago, IL

Customer Tax Care 3/2022-04/2022

• Assisted customers with questions concerning how to file taxes

• Answered questions concerning tax software

Adecco, Chicago, IL

Data Entry Clerk 04/2021-02/2022

o Enters alpha and numeric data into computer systems. o Corrects data errors found in documents.

o Updated records and databases, and managed filing systems for documents. AT&T, Chicago, IL 05/2018-04/2021

Customer Care Associate

o Handled inbound phone calls from customers

o Answers customer requests or inquiries concerning services and products o Performing troubleshooting for technical issues with services o Data entry: Documented customers’ issues and how they were resolved o escalating cases to management for resolution

o Utilize operational systems to process purchases of all products and services. o Achieved and maintained a call quality score of 94% or higher delivering high quality customer service Chicago Lighthouse, Chicago, IL 05/2016-05/2018

Illinois Tollway Call Center Agent

Inbound calls; data entry

o Assist customers in managing IPASS accounts and paying toll violations Aerotek, Chicago, IL

Call Center Representative 09/2015 – 01/2016

Inbound/outbound calls; Data entry

o Provide delivery information to drivers; Report problem deliveries o Achieved and maintained a call quality score of 94% or higher Volunteer Work

Greater Chicago Food Depository 05/2015 – 12/2015

• Sort and re-package food supplies

Chicago Cares, Chicago, IL 08/2013 – 03/2020

• Cook and serve meals; Lead and assist with club activities Skills

o Proficient in MS Word, Excel, Outlook and Power Point o Basic computer skills, including Microsoft Office and CRM systems o 10+ years’ experience with Internet search engines (Google suite, Google maps, Bing) o Experience using Salesforce, YardiVoyager and Yardi Elevate o Excellent time management skills

o Strong presentation skills and customer service attitude o 10+ years’ experience with data entry and customer service o Strong writing, research, oral, and organizational skills o Political Science: research, analyzing data, and compiling reports o Highly motivated, reliable, and expedient learner o 40WPM typing speed

o 10 years’ experience with Adobe Photoshop, Animate, Illustrator, and InDesign

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