Customer-Focused Communications Specialist

Dazzalyn Echols

Jasper, IN ***** +1-818-***-**** *****************@*****.***

Professional Summary

Reliable, hard worker who understands the importance of providing excellent customer service and knowledge of when to go the “extra mile.” Seeking a position that allows me to apply my strong interpersonal and critical thinking skills, along with my passion for continuous learning, to make a positive impact and contribute to the overall goals of the organization. Work Experience

English Generalist

Babel Audio Jasper, IN

March 2026 to Present

Bridging the gap between human speech and AI systems by engaging in daily tasks surrounding versed topics, to provide audio and video samples to assist in the improvement of AI voice generation. Using detailed, impactful conversations and speaking candidly is vital to quality control, so the model is guaranteed to receive the realism, humanity, and relatability that consumers seek within the use of AI.

Event Coordinator/Social Media Manager

Luxury Palace LLC Indianapolis, IN

May 2024 to Present

Facilitated company rates based on consumer requested experiences. Scheduled events and planning for venue set up to provide the experience desired. As well as creating engaging social media posts on Facebook and Instagram to further promote and expand business outreach.

Social Media Content Moderator

Gnawko LLC Jasper, IN

August 2023 to Present

Daily moderation on tiktok chat during livestreams to ensure a friendly and healthy community, including the gaming discord community. As well as editing content captions to maximize post engagement. Analyzing and implementing community feedback in terms of content creation to maintain viewer’s entertainment is essential to keep public interest, including the importance of showing support by engaging directly by further strengthening the community of viewers. Consultant/Customer Service

Psychic Power Network Indianapolis, IN

August 2022 to Present

Answered calls from customers that were seeking spiritual and emotional support from me. Through meditation and conscious effort, I can deeply connect with the customer’s energy. Allowing me to accurately answer queries and offer guidance in a way that ensures the clients’ highest good is considered when advising, by offering honesty and compassion.

Sales Associate/Consultant

Holiday Liqours North Jasper, IN

March 2025 to January 2026

Servicing customers with promotional bar tastings and product transactions. As well as assisting with delivery unloads, product itemization, and packing pick up orders. Occasionally offering thorough product knowledge when requested in matters of making, origins, and creation process to assist customers requiring specific tastes or item. Warehouse Associate

Amazon Warehouse Indianapolis, IN

September 2024 to January 2025

Responsible for locating and gathering customer goods in a timely manner. While ensuring product quality, which is integral for maintaining amazon consumer and company standards to achieve consistent satisfaction as a result of shoppers receiving their deliveries. Reported defective items to ensure only the best and highest quality products to protect Amazon’s reputation as a trustworthy and quality provider. Sales Representative

Sparta Sales Indianapolis, IN

January 2024 to July 2024

Participated in team meetings to develop and implement strategies to strengthen clientele relationship. Directly processed billing by inputting customer info into system by use of phone confirmation and company software at point of sale. Sent and received billing receipts to verify accuracy, as well as conducted follow up reviews to ensure costumer satisfaction.

Receptionist

Salon Eclipse Indianapolis, IN

January 2024 to July 2024

Managed business supplies and inventory by keeping track of product by category and data entry. Maintained staff calendars by scheduling and changing appointments. Conducted customer billing by processing service payments or refunds. As well as providing information to clients and ensuring a welcoming and friendly environment, by keeping the space clean, and inviting by greeting customers and taking care of all needs while being serviced by staff. Sales Associate/Consultant

Briella Woodland Hills, CA

December 2021 to July 2022

Extensive knowledge and studying in crystallography, metaphysics, and quantum physics. With pragmatic product knowledge, and my passion for connecting with people, I was able to foster trust and build customer relationships which granted the ability to understand and anticipate consumer needs, to successfully deliver value and satisfaction at every point in which they seek guidance or knowledge. While also providing scientific information or data relating to product inquiry in terms of practical application.

Front Desk Receptionist/Bar back

Lucille's Smokehouse Bar-B-Que Woodland Hills, CA April 2021 to December 2021

Managing customer needs while simultaneously maintaining the upkeep of the establishment provided me with the ability to be of quick service, whilst keeping attention to the environment. Consistent observation of the workplace and customer interactions allows me to keep a balanced and healthy environment for my peers and customers. Organization of the bar stock to keep up productivity, accompanied by the need to rotate between multiple positions to keep up with the fast pace environment allows for maximum and precise multitasking. Education

High school diploma

Chatsworth Senior High School Chatsworth, CA

August 2017 to June 2021

Skills

TikTok Problem-solving Mac OS QuickBooks Administrative experience Customer inquiry handling Microsoft Powerpoint Microsoft Office Organizational skills Operations Inventory management Hospitality Computer operation Reliability Heavy lifting Order picking Warehouse experience Live chat Sales Computer skills Marketing Google Docs Customer service Microsoft Word HIPAA Computer literacy Social media content creation Technical Proficiency Productivity software Clerical experience Attention to detail Communication skills Vital signs Typing POS Accounting software Flexibility English Social media management Team Work Medical terminology

Languages

English - Expert

Additional Information

Authorized to work in the US for any employer

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