Remote Call Center Support Coordinator Candidate

Jean Charles Remy

REMOTE ONLY

West Palm Beach, FL

C: 561-***-**** ***************@*****.***

Summary

Results-driven professional with proven expertise in healthcare support, customer sales, and service excellence. Skilled in building strong patient and client relationships, addressing inquiries with empathy and professionalism, and delivering tailored solutions to meet individual needs. Adept at balancing compassionate, patient-centered care with strategic, sales-driven approaches that support organizational growth. Highly adaptable and committed to maintaining accuracy, efficiency, and a superior experience in fast-paced healthcare environments.

Skills

●Customer relations

●Fleet dispatching

●Creddit card payment processing

●Online communication

●Shipping and receiving understanding

●Transportation solution development

●Tracking and updates

●Microsoff office expertise

Experience

Healthcare Management Coordinator

Chartspan 02/2022 to 12/2025 Remote

●Oversee daily operations of the healthcare facility, ensuring compliance with healthcare regulations and standards.

●Coordinate clinical and administrative staff to deliver efficient patient care services.

●Develop and implement policies to improve patient satisfaction and operational efficiency.

●Manage budgets, billing, and resource allocation to optimize department performance.

●Collaborate with physicians, nurses, and support staff to streamline workflows and enhance communication.

Customer Service sales agent,Lincare 01/2019 to 12-2021

●Prepared, completed and processed customer account forms and database changes.

●Returned all routine and general customer calls in good time.

●Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.

●Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.

Apple one, customer service rep May 2017 to Nov 2018

●Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

●Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

●Helped company maintain exceptional client service ratings on external audits.

●Responded to customer requests for unavailable products and suggested other suitable options.

●Documented conversations with customers to track requests, problems and solutions.

●Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.

Technical Support Representative

Remote, Remote

Lincare Jan 2015 to Feb 2017

●Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.

●Tested performance, functionality and security of network systems, individual workstations and peripheral devices.

●Updated software versions with patches and new installations to close security loopholes and protect users.

Created new accounts, reset passwords and configured access to servers and file management software for users

Education and Training

High School Diploma

●High School Diploma, North Miami

●Relevant coursework: Health Sciences, Business Principles, Communication Skills

●Additional certifications: Basic First Aid and CPR Certification

Activities and Honors

●National Customer Service Association

●Sales and Marketing Professional Association

●Customer Service Institute of America

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