Results-Driven Operations Executive with Tech Skills
Resume:
Jules Rivera
Upon review of my resume you will be pleased to nd that I have
a variety of experience and transferable skills which are ideal for your position. My experience includes accounting, IT, Human Resources, Payroll, data entry, IT, customer service, collections, computer programming/troubleshooting, and inside sales. My skill set is extensive and my learning aptitude is a gift. In my most recent position the company had seldom found someone who could learn and perform as quickly as I did with such excellent quality. My scores far excelled those of my peers such that I was asked to assist with all the implementing and training of all new hire employees. My strengths are in computer skills, data analysis/data entry and verbal communication to people at all levels, from corporate management to senior citizens. WORK EXPERIENCE
Imperial Recovery Consultants — Chief Operating
Officer/Office Manager
9745 Touchton Rd, Unit 3227
Jacksonville, FL 32246
SKILLS
TECHNICAL SKILLS
08/2015 to Present, Jacksonville, FL
·Maintain and direct the daily operations of the business, including coordinating with human resources, payroll, legal, marketing, accounting, IT and other departments
·Meet with and report to the CEO about the company’s daily operation, as well as any plans for any upcoming adjustments or developments to business operations strategy, or other company goals and objectives
·Represent and stand in for the CEO if this senior executive is out of the o ce or otherwise engaged.
·Assist in training and guiding an employee who is new to the organization and help this person get used to the business’s operations and strategy.
Operating
System(s):
Windows 2000 Professional,
2000 Server, XP, and Fedora
Microsoft
Server(s):
Exchange
2000
Applications:
Strong Knowledge of
Microsoft Word, Access,
PowerPoint, Excel,
PeopleSoft, CRM and
Outlook 2003. Excellent
multi-tasking ability.
Seven years experience
with Oracle Financial
Accounting System.
Transferable Personal
Skills:
Excellent verbal, written,
data analysis/data entry,
interpersonal and sales
skills. Ability to work in a
fast-paced, heavy workload,
and multi-task environment.
Apply process guidelines
and use independent
judgment, reasoning, and
critical thinking to make
decisions.
Vantage Point Services — Collections Representative Legal Research Group — Collections Manager
NorthgateArinso (General Electric) — Customer
Service Representative (HR Outsourcing)
·Help support other senior employees, including to advise on promotions
·Develop and implement policies for daily operations, and communicate these policy changes to department supervisors
·Ensure alignment with current company policies and goals 07/2014 to 08/2015, Jacksonville, FL
·Call owners of delinquent accounts on a monthly and weekly basis to solicit payments.
·Reconcile accounts.
·Matchless ability to achieve and exceed monthly targets regarding debt recovery.
·Negotiations
06/2013 to 07/2014, Jacksonville, FL
·Successful supervisory and management experience.
·Highly e ective in analyzing work ow and communication patterns, to maximize e ectiveness of the work team.
·Strong analytic and problem solving abilities.
·Exceptional communication and interpersonal skills. 10/2011 to 03/2013, Jacksonville, FL
·Interface with customers via inbound and outbound calls as well as live chat sessions for the purpose of resolving routine problems with Clients medical, dental and life insurance.
·Access information using multiple Client and internal applications as well as the Internet.
·Clarify customer requirements; probe for and con rm understanding of requirements or problem.
·Con rm customer understanding of the solution and provide additional customer education as needed.
CAC (Claims Administration Corporation)-
AccuStaff Temp Agency — Data Entry Operator
Future Computer Systems — CCTV Install Technician
M&M Computers (Internship) — Computer Repair
Technician/Inside Sales
·Communicate e ectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
·Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
·Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
·O er solutions to issues that are often non-standard/non- routine and require some clari cation.
·Maintain broad knowledge of client products and services.
· Verify and process dependent data forms and their eligibility for medical, dental and life insurance.
· Received multiple awards for excellent service and quality results.
11/2007 to 10/2011, Jacksonville, FL
· Analyze and enter medical claims into database
programmed on HCFA document
03/2007 to 11/2007, Jacksonville, FL
· Installation, servicing and maintenance of Closed Circuit Television surveillance systems, remote surveillance systems
(includes Digital Video Recorders, Quad Processor, Speed Dome Cameras, many di erent kinds of CCTV cameras.
· Installation, maintenance and software programming of PC and Non-PC based Digital Video Recorders and their network connectivity over LAN/WAN (Internet), dial up connection for remote viewing purpose.
02/2007 to 03/2007, Jacksonville, FL 32246
· Knowledge of tools, equipment, practices and methods of installing, cleaning, adjusting and repairing computers. Regency Centers (Oasis Staffing Agency) —
Accounts Payable Clerk (Development Accounting)
Acosta Sales & Marketing (Corporate Office) —
Staff Accountant/Revenue Supervisor/Senior Account
Coordinator
Merrill Credit Corp. — Accounts Payable Clerk
· Inside sales of computers, upgraded software programs and added features to customers.
· Maintain, adjust, upgrade, service and repair computers.
· Installed and maintained Windows Operating Systems and other Software.
· Performed preventive maintenance on computers.
· Built and re-built computers to customer speci cations. 07/2006 to 08/2006, Jacksonville, FL 32246
· Verify regional invoices in the PeopleSoft system to make sure checks are printed with the correct address.
· Enter invoices into batches to get ready for check processing.
· Reconcile Trial Balance report daily for each region. 02/1999 to 03/2006, Jacksonville, FL 32246
· Create and send invoices to bill Client for Retail Services provided.
· Create and maintain tracking sheet for eld o ces that process Retail Billings to insure accounting copy received and entered into Oracle AR Accounting System.
· Reconciliation of Retail Billed Account.
· Supervised ve teams of two people on each team.
· Provide on the job training of coding of revenue and Oracle AR.
· Analyze and research P&L’s.
· Collections on past due monies.
· Perform month and year end closing functions.
06/1998 to 02/1999, Jacksonville, FL
EDUCATION
Advanced Career Training — Computer System
Technology
University Of Phoenix — AA in Accounting
· Code, process invoices business expense reports and loans payable.
· Reconcile outstanding AP and loan checks.
· Assist with internal and external client concerns. 06/2006 to 06/2007
·System Architecture- Identi cation, installation, con guration, and upgrading of computer system and network hardware.
·UNIX and Linux Applied Computing- Installation, operation, and le management of the Linux operating system.
·Windows Applied Computing- Function, structure, operation, and le management of the Windows Family of operating systems by introducing students to GUI navigation.
·Applied Networking- Network con guration, design, monitoring, administration, and troubleshooting.
· Client Operation Systems- Installation and con guration of Windows 2000 Professional and XP Professional.
· Server Operating Systems- Installing, con guring and troubleshooting access to resources, including shared folders, printers and network services of Windows 2000 Exchange Server.
· Help Desk Support Technologies- Problem-solving and communication skills in addition to technical coverage. 06/2001 to 06/2003
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