Admissions Leader with data entry experience

RACHEL BOTROS

PHONE: 317-***-**** EMAIL: ******.*********@*****.***

ADDRESS PROFILE

**** ********* **.

Apt. 1902

Indianapolis, IN

46237

Experienced Admissions and Enrollment professional with a strong background in student engagement, admissions processing, and customer service. Skilled in optimizing workflows, managing student interactions, and maintaining compliance with university policies and accreditation standards. Demonstrated ability to lead remote teams, streamline enrollment processes, and provide high-level support to students, faculty, and academic departments. Proven track record in using CRM tools like Salesforce. SKILLS EXPERIENCE

Communication

Reporting and Analysis

CRM and SIS Expert

Personnel Management

Project Management

Problem Solving

Quick Learner

Education Dynamics

Senior Enrollment Coach

2024-present

Manage a large database of prospective student inquiries, handling 100 or more calls per day during peak periods while maintaining a high level of professionalism and responsiveness. Update and document all interactions within the CRM system to ensure accurate records, seamless follow-up, and an exceptional prospective student

experience. Engage with highly informed prospective students in detailed discussions about program offerings, admissions requirements, and university fit, providing thorough and transparent information to support informed decision-making.

AdventHealth University

Assistant Director of Enrollment Services

2016-2024

Directed enrollment strategy for online programs by leading a remote team and aligning recruitment efforts with institutional goals. Partnered with faculty and staff to deliver a seamless, student-centered enrollment experience. Managed budgets for recruitment and scholarships,

presented at university and community events, and fostered an inclusive culture focused on student success. Utilized Salesforce and performance metrics to streamline

admissions operations and optimize results.

EDUCATION

Liberty University

2021

MA in Human Services –

Executive Leadership

Spring Arbor University

2017

MA Communication –

Leadership

Indiana University

2013

BA Communication

AdventHealth University

Enrollment Services Office Coordinator

2014 - 2016

Coordinated daily enrollment office operations to ensure efficient application processing and high-quality service for prospective and enrolled students. Collaborated with academic advisors and faculty to support academic

planning, monitor student progress, ensure compliance with institutional policies, and guide students throughout their academic journey.

Indianapolis Junior Academy

Office Manager

2012-2014

Collected and processed tuition payments from families while overseeing the state scholarship voucher application process for enrolled students. Managed school financial operations, including payment of utilities and other institutional expenses. Organized and coordinated field trips and school events, participated in board meetings to report on financial matters, and facilitated the school’s online high school program. Conducted student assemblies and served as the weekly newspaper editor and author, distributing communications to families.

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