Pharmacy Operations Manager - Certified Pharmacy Technician

Miranda Hammond

Lenoir, NC Phone: 828-***-****) Email: (***********@*****.***)

Professional Summary

Certified Pharmacy Technician (PTCB) and Pharmacy Operations Manager with over 12 years of pharmacy experience. Skilled in pharmacy workflow management, prescription processing, inventory control, insurance coordination, and customer service. Proven leader experienced in training technicians, maintaining regulatory compliance, and supporting pharmacists to deliver high quality patient care.

Professional Experience

Pharmacy Operations Manager – Walgreens, Lenoir, NC (2012–Present)

● Manage daily pharmacy workflow, prescription processing, and operational tasks

● Assist pharmacists with prescriptions, insurance issues, and patient communication

● Train and mentor pharmacy technicians across the district

● Taught PTCB certification preparation classes for technicians for over 5 years

● Maintain compliance with state pharmacy regulations and company standards

● Coordinate inventory management and medication ordering Bank Teller – Wells Fargo, Lenoir, NC (2009–2010)

● Processed customer transactions and managed account services

● Maintained ATM cash balances and documentation

● Recognized for strong performance and trained toward Personal Banker role Secretary / Receptionist – Cedar Rock Country Club, Lenoir, NC (2009)

● Managed front desk operations and member services

● Handled billing, membership accounts, and administrative tasks

● Created and distributed the monthly club newsletter Sales Associate – Belk, Lenoir, NC (2006–2008)

● Provided customer service and assisted with purchases

● Handled cash register transactions and supported inventory tasks Education & Certification

Caldwell Community College – Coursework in Computer Skills and English MiraCosta College – Coursework

Certification: Pharmacy Technician Certification Board (PTCB) Key Skills

Pharmacy Operations • Prescription Processing • Inventory Management • Customer Service • Insurance & Billing Support • Staff Training • Medical Terminology • Cash Handling • Communication

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