Remote Virtual Customer Care & Data Entry Specialist

Ruth Rapp

Mars Hill, NC•828-***-****•****.****@*****.***

Customer Service/Events/Hospitality Specialist

Talented, focused, and service-oriented Live Events/Hospitality professional who effectively multitasks and balances clients' needs with company ideology. Efficiently builds loyal and long-term relationships with clients, while consistently reaching detailed targets and goals set by a client and/or company.

WORK EXPERIENCE

Amazon • Asheville, NC • 11/2024 - Present

Amazon CXO Retail Associate • Part-time

● Direct customer interaction, problem-solving with a 100% success rate in customer satisfaction.

● Managing package intake, returns, and preparation for delivery.

● Leading peers, providing feedback, and ensuring excellence in safety/quality.

● Using handheld devices (Zebra) to manage inventory.

● Opening/closing the site.

Sage and Spice Catering• Asheville • 10/2022 - Present Catering Server/Logistics/Lead

• Led a team of catering servers to execute flawless service at high-profile events, ensuring a seamless guest experience.

• Executed flawless service for 50–500 guests, elevating customer satisfaction. Wild Hare Catering• Atlanta, GA • 01/2017 - Present Remote Office Admin/Traveling Artist Catering Manager for Festivals and Concerts • Contractor

• Streamlined catering operations by optimizing staff schedules, resulting in increased efficiency and customer satisfaction within 4 months

• Spearheaded the coordination of catering logistics for multiple festivals, and live music events ensuring seamless operations and timely delivery of 50-8,000 meals without compromising quality.

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• Led the development of a crew SOP, ensuring efficient meal service for artists and staff at festivals and live music events.

• Led catering crew to execute flawless food service, enhancing artist satisfaction and overall festival/concert experience.

• Satisfied all rider requests promptly, ensuring seamless pre-show preparations. Restaurant Manager/Catering Manager/Lead Server/Bartender • Contractor

• Properly executed revenue and checked control procedures on shift

• Responsible for all daily FOH (front of house) operations Served and assisted guests in the selection of upscale food and beverages

• Coordinate guests' requests with the kitchen through direct contact with the executive chef

• Guided clients through an extensive and eclectic wine list from all over the world to pair with their needs and wants

• Controlled inventory and dispensed liquor, wine, and beer for the bar and restaurant

• Solved other daily issues that may arise

• Promoted the restaurant to generate new business while increasing the number of covers

• Fielded customer inquiries, complaints, requests, and compliments

• Ran reports in the Digital Dining system for accounting, cost, and payroll purposes Ally Bank • Remote • 03/2019 - 03/2023

Customer Service Representative • Full-time

• Embody and implement Ally's core values to Look Externally, Execute with Excellence, Act with Professionalism, and Deliver Results

• Maintain the Ally model for customer service, impeccably, by showing respect and good communication to Ally's customers as well as my co-workers

• Answer general questions, provide education, and offer service to customers professionally and courteously with 100% first call resolution and a customer retention focus

• Consistently acquiring 100% on survey feedback for customer satisfaction

• Handle, research, and resolve phone and/or chat inquiries/requests from customers

• Use Microsoft Programs and client-specific computer systems, i.e. Salesforce along with other databases to review accounts and update data with accurate information

• Track and document customer contacts into customer relationship management applications and systems, including typing clear and concise notes for each action taken

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• Obtain and verify information by phone or online, using professional and courteous techniques

• When circumstances dictate, communicate with the appropriate offices for follow-up Mortgage Connect LP• Remote • 12/2020 - 06/2021

Closing Coordinator • Full-time

• Maintained project files during the closing process to make sure files were completed post-closing

• Provided necessary items for the Lender to prepare closing binders

• Pursue the resolution of various issues during the due diligence/closing process

• Maintained a contact list with telephone numbers/addresses of all parties involved in the transaction

• Prepared internal closing statements and coordinated with the Title Company to prepare their closing statement

• Made sure all internal approvals were obtained during each phase of the process Other duties as assigned

UNCA - Chartwells• Asheville, NC • 01/2017 - 01/2020 Catering Attendant

Blue Ridge Event Staffing • Asheville, NC • 01/2017 - 06/2019 Assistant to Logistics/Staff Liaison/Independent Contractor

• Used phone, email, and text to contact over 150 contractors daily

• Contacted a fluctuating (100 yearly) and stable set of clients (35 permanent) through phone, email, and text whatever clients preferred to build relationships and understand what their need for our services would be on a daily, weekly, and monthly basis

• Filing on a daily/weekly/monthly/yearly basis through paper and electronic filing with Trello, QuickBooks, ProStaff Tools, HoneyBooks, and Excel This included but was not limited to:

• Electronic and paper files regarding independent contractor information. Kept information up to date on a daily/monthly/weekly basis. Trello and Excel were used for electronic filing. Paper was used as backup

• Electronic and paper filing of receipts, invoices, payments (from clients and to debtors), proposals, and contracts QuickBooks and HoneyBooks were used for clients and other businesses

• Interviews and hiring for independent contractors weekly

• Involved with the proposal process through email, phone and personal contact to gather information about the client's needs

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Queen City Catering• Charlotte, NC • 01/2014 - 01/2017 Catering Captain

Aria Tuscan Grill• Charlotte, NC • 01/2009 - 01/2017 Server/Bartender

Carpe Diem • Charlotte, NC • 01/2011 - 01/2014

Server/Bartender

Aria Tuscan Grill• Charlotte, NC • 01/2009 - 01/2011 Server/ Bartender

Caffe Sienna• Charlotte, NC • 01/2008 - 01/2009

Restaurant Manager

The Loring Pasta Bar and Varsity Theater • Minneapolis, MN • 01/2005 - 01/2008 Catering Manager/Restaurant Manager

Wells Fargo Home Mortgage • Eagan, MN • 02/2004 - 01/2006 Analyst 2/Inventory Control

•Developed formats and macros on Excel to find missing inventory on Business Objects, Microsoft Excel and Arrow Database

•Tracked inventory in a post-closing setting for mortgages

•Part of the flagship staff for the newly developed department

•Executed missing or mishandled inventory procurement Part of the development of new procedures for the efficient handling of inventory Muffuletta • Minneapolis/St. Paul, MN • 01/1998 - 01/2005 Server

KBA Marketing• Minneapolis, MN • 04/1998 - 09/2002 Field Representative Marketing Manager

•Coordinated staff for field visits on behalf of large national brand clients

•Communicated the results of the field representatives' findings for the market profile

•Responsible for the hiring of new field representatives

•Wrote full-page event copy for a weekly periodical with a circulation of 50,000

•Created coordinated, and executed promotional events for clients

•Fielded phone calls from clients and field representatives, which included over 35 clients and 20-25 field representatives to coordinate marketing events for clients OarFin Records• Minneapolis, MN • 01/1997 - 09/1998 Promotion and Sales Representative

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•Executed sales meetings for promotion and studio time in a nationally renowned music recording studio

•Obtained print and visual media coverage for clients while on tour or to accompany a newly released recording

•Created press kits for clients for wide distribution from local and national media Coordinated events in which to promote clients through local and national retail centers and media

EDUCATION

Bachelor of Liberal Arts in Anthropology

Hamline University•Saint Paul, MN•GPA: 3.23•09/1999 - 06/2021

•Studying abroad in Bangladesh regarding micro-lending and the events of Grameen Bank, founded by Muhammad Yunus.

•Spearheaded an ongoing field study of University/Neighborhood relations between Hamline University and the Hamline-Midway neighborhood. Anthropology

Hamline University •St. Paul, MN•09/1998 - 06/2001 3.25 GPA

CERTIFICATIONS

RASP certified for bartending in North Carolina •01/2018 - Present NC ABC Board

DOT Medical Card•10/2021 - 10/2023

Skills

Anthropology, Bartending, Billing, Catering, Client Relationship Management, Communication, Customer Service, Digital Dining, DOT Medical

Card, Events Specialist, Excel, Field Marketing, Honey Books, Inventory Control, Microsoft Programs, Multitasking, NC ABC Board Class, Problem Solving, Promotions, ProStaff Tools,

QuickBooks, RASP Certification, Restaurant Management, Sales, Salesforce, Trello

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