Mid-Level Project Manager - Communications & Operations

PHILLIP W. JOHNSON

Waldorf, MD ● 404-***-**** ● ***************@*****.***

www.linkedin.com/in/johnsonphil2000

PROJECT MANAGER – COMMUNICATIONS & OPERATIONS (DoD/Navy-Focused)

Strategic project leader with 10+ years of experience managing cross-functional teams, developing training programs, and delivering high-visibility operational initiatives in highly regulated environments. Adept at coordinating people, processes, and technology from concept through execution while aligning deliverables with leadership priorities and organizational goals. Skilled in stakeholder communication, performance reporting, inventory and asset control, and process optimization. Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint, with a BS in Supply Chain Management and experience supporting geographically dispersed teams.

CORE STRENGTHS

Project & Program Management

Communications Planning & Execution

Cross-Functional Team Leadership

Training & Mentoring

Process Improvement & Standardization

Performance Metrics & Reporting

Inventory / Asset Management

Budgeting & Cost Control

Vendor & Stakeholder Relations

Remote & On-Site Team Coordination

SR. FLEET MAINTENANCE SUPERVISOR

Republic Services – Tenleytown, DC · 06/2022 – Present

Lead daily operations for a high-volume maintenance shop, managing technicians and coordinating activities, schedules, and resources to support mission-critical fleet operations across a geographically dispersed customer base.

Facilitate daily “shop huddles” and fleet walks, setting priorities, communicating expectations, and aligning technician tasks with organizational goals and performance standards.

Design and deliver targeted training and coaching for lead and junior technicians, improving technical performance, compliance, and overall team effectiveness.

Oversee inventory control and parts management, implementing new inventory count systems that reduced parts inventory by 63% and increased inventory efficiency by 76% since 3/23.

Strengthen preventive maintenance (PM) programs and introduce pre-service checklists, sustaining 96% fleet readiness since 1/24 and reducing road calls and service “door traffic” by 33% since 8/23.

Manage budget forecasting, declining budget tracking, and purchase order reconciliation, reviewing and approving expenses within authority and escalating major repairs as needed.

Prepare and process weekly payroll and provide regular status updates and metrics to management on fleet readiness, PM compliance, and cost performance.

Key Results:

Achieved 96% fleet readiness through improved PM program quality and consistency.

Delivered a 63% reduction in parts inventory and 76% gain in inventory efficiency through process redesign and audit-driven improvements.

Reduced road calls and customer walk-in issues by 33% via standardized pre-service checklists and improved communication.

SR. OPERATIONS SUPERVISOR

Ryder System, Inc. – Landover, MD · 06/2019 – 06/2022

Directed operations for a busy maintenance and logistics location, supervising technicians and coordinating day-to-day activities to ensure vehicle uptime and customer satisfaction.

Planned and scheduled work assignments, monitored productivity, and led regular shift and shop meetings to communicate priorities, address issues, and keep projects on track.

Collaborated with Human Resources and leadership on hiring, termination, performance evaluations, and merit/promotion recommendations, ensuring clear standards and accountability.

Built and maintained strong relationships with customers and external vendors, resolving issues, managing expectations, and supporting long-term retention.

Managed budget, forecasting, and P&L-related cost control measures, aligning maintenance operations with financial objectives.

Oversaw yard maintenance, safety compliance, and preventive maintenance contract execution to reduce operational risk and support regulatory requirements.

Key Results:

Drove the location to “Most Improved Location” in the district out of 26 sites in 2020 through focused process and performance improvements.

Implemented a battery/tire program that generated approximately $55,000 in annual savings while maintaining service quality and readiness.

OPERATIONS & INVENTORY INTERN

Target – Albany, GA · 08/2017 – 06/2019

Managed push/pull systems, generated performance and inventory reports, and audited merchandise to support accurate replenishment and in-stock levels.

Streamlined store-level processes and identified improvements that enhanced productivity and response to customer demand.

Trained new employees on operations management systems and inventory procedures to ensure consistent execution.

Applied First-In, First-Out (FIFO) methods and used Zebra systems for automated pulls of special and general merchandise, accelerating sales floor operations.

KITCHEN MANAGER

Twin Peaks Restaurant – Kennesaw, GA · 07/2014 – 08/2015

Led logistics, order processing, and inventory control for a high-volume restaurant, aligning procurement and production with sales forecasts and customer demand.

Managed food inventory budgets, consistently meeting cost and waste reduction targets while maintaining quality standards.

Oversaw hiring, training, scheduling, and payroll for a large staff, ensuring efficient operations and adherence to health and safety regulations.

ASSISTANT GENERAL MANAGER

Taco Mac Restaurant – Kennesaw, GA · 11/2008 – 07/2014

Directed daily operations, customer service, staffing, and training for a busy restaurant, ensuring consistent execution of brand and service standards.

Developed and implemented performance standards, customer service training, and operational best practices, resulting in strong corporate rankings and improved guest satisfaction.

Created inventory control systems and staffing schedules, optimizing supplier relationships, labor utilization, and cost control.

Authored a comprehensive training manual and opened a test kitchen/training store, supporting new market development and staff onboarding.

EDUCATION

Bachelor of Science, Supply Chain Management

Albany State University, Albany GA

TECHNICAL SKILLS

Microsoft Outlook, Word, Excel, PowerPoint, SharePoint

Inventory & Asset Management Systems

Scheduling and Work-Order Systems

Collaboration and Remote-Work Tools

Contact this candidate