Customer Support Leader with Data Accuracy Focus (Remote Only)

Brian Senecal

Jackson, TN

731-***-****

*****@*************.***

Summary

Customer service professional with experience in call center operations and management, technical support, and remote work. Strong communicator with close attention to detail, efficient data entry skills, and the ability to manage multiple systems while maintaining accuracy and productivity. Skills

Customer Service Call Handling Data Entry CRM Systems Remote Work Problem Solving Communication Multi-tasking Documentation Accuracy Experience

Owner / Developer Harmoniq Force — Jackson, TN Sept 2023 – Present

• Communicate with clients to gather requirements and provide ongoing support

• Maintain accurate records and manage multiple projects independently

• Develop tools to streamline data processing and communication AI Trainer / Reviewer Scale AI — Remote Sept 2023 – Present

• Review structured tasks with strict attention to detail and accuracy

• Follow guidelines to ensure consistency across large datasets

• Promoted to reviewer within 2 months

Owner / Developer One Accord Software — Murfreesboro, TN

• Managed client relationships and provided ongoing sales & support

• Maintained documentation and handled multiple contracts Developer / TFS Admin Regions Bank — Nashville, TN

• Organized and tracked data related to development workflows

• Supported cross-team coordination and issue tracking Sr. Developer / Tech Support Manager Make Sense Software — Cherry Hill, NJ

• Led customer support operations and resolved escalated issues

• Maintained accurate tracking of customer interactions and data SWAT Team Member Opryland Hotel — Nashville, TN

• Cross-trained and worked in all departments of the hotel

• Resolved guest concerns quickly in a high-volume environment

• Delivered professional, customer-first service

Call Center Representative Comdata — Nashville, TN

• Handled inbound calls and customer inquiries across multiple services

• Maintained strong performance metrics and efficiency Education

MS Software Engineering (In Progress) — Western Governors University BS Business Management Information Systems — Liberty University Certification: Leading People and Teams — University of Michigan (2024) Technical

Microsoft Office CRM/Ticketing Systems Data Entry Systems Web Platforms Additional

Authorized to work in the U.S. Fully equipped for remote work

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