Dynamic Proposal and Project Coordinator

P a g e * *

Leann Younger ************@*****.*** • 214-***-****

linkedin.com/in/leann-younger-2300696 • Bowie, TX 76230 Dynamic and Accomplished Professional

Adaptable professional with a friendly demeanor and a strong work ethic, dedicated to delivering reliability and unwavering commitment to the success of any team. Extensive experience managing documentation, coordinating team activities, and ensuring accuracy in data management and reporting. Adept at streamlining processes, delivering excellent customer service, and maintaining confidentiality. Excels at multitasking and collaborating across departments to meet organizational goals.

Core Competencies

• Sales Support

• Customer Service Excellence

• Project Management

• Contact Center Solutions

• Administrative Support

• Organization & Time

Management`

• Process Improvement

• Communication (Written & Verbal)

• Team Collaboration

Career Experience

ResultsCX - Presales and Proposal Specialist 2022 – 2024 Managed end-to-end pre-sales and proposal processes, including preparation of pricing inputs, documenting pricing assumptions, and securing internal approvals. Coordinated orals presentations, organized contract reviews with legal teams, and managed the signature process post-award. Developed standardized Executive and Solution Summary process. TELUS International - Solution Lead 2021 – 2022

Assigned solution resources, scheduled kickoff and follow-up meetings, and facilitated team collaboration to define proposed solutions. Spearheaded the creation of opportunity folders on SharePoint for centralized documentation. TTEC Engage - Proposal Manager 2018 – 2020

Managed development of proposals including assisting sales executives in crafting concise, compelling executive summaries and reviewed proposals for accuracy and quality. 100% of all proposals delivered on or before the deadline. Conduent - Proposal Coordinator 2015 – 2017

Assisted with the development of proposals including retrieving content from the Qvidian database to answer specific RFP questions. Took ownership of reaching out to subject matter experts to gather specific content increasing the quality of responses. Participated in meetings ensuring all follow-up action items were documented and completed in a timely manner to meet deadlines.

Tools

MS Office Suite (Word, Excel, PowerPoint, Outlook, Sharepoint) Meetings & Collaboration (Zoom, MS Teams and Google Meet) Workday and Salesforce

Education – HS and College Educated

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