Customer-Focused Retail Team Leader

Trisha L. Amaral

** ******** ****** *********, **, 01748 774-***-**** ***************@*****.*** RELEVANT SKILLS

CUSTOMER SERVICE

• Provide knowledgeable information to guests with questions

• Able to take requests from customers and deliver the best possible result to increase customers’ satisfaction

• Always maintains an upbeat and positive attitude in the face of adversity COMMUNICATION

• Strong team-focused ability to communicate with coworkers and tackle challenging situations

• Comfortable reaching out to managers when in need of support

• Able to coordinate with team members to complete large tasks as a group MERCHANDISING

• Identify shortages in inventory and ensure all products were restocked adequately

• Able to report to back of house areas to gather supplies to be brought out and put on display throughout the store in a fashionable and visually pleasing manner

• Collect items that were being tried by customers to be relocated to proper areas of the store LEADERSHIP

• Assisted with scheduling and large-scale sales projects

• Conducted some preliminary interviews to then be forwarded to hiring manager

• Coordinated team to ensure all members were aware of their tasks and expectations EXPERIENCE

Amazon 4-Star Store Cumberland Farms Dave & Buster’s Seasonal Employee Retail Clerk Server

October 2021 – January 2022 January 2020 – August 2021 December 2018 – December 2019 Stop n’ Shop Marshall’s Honey Dew Donuts

Cashier/Stocker Sales Associate/Team Leader Crew Member/Team Leader December 2018 – June 2019 October 2016 – November 2018 April 2013 – April 2017 EDUCATION

Joseph P. Keefe Technical High School

High School Diploma

May 2016

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