Customer Service Professional with 10+ Years Experience
Resume:
Customer service Representative
Moriah Poe
**** * ******** *** ******** AZ 85305
Profile
My name is Moriah Poe. I reside in Glendale Arizona. I have excellent customer service skills with over 10 years of experience.
Experience
Sr. Customer service coordinator, Capital one; Chesapeake, VA-2016-2025 Responsibilities
My position is to assist customers with their existing credit card account. Perform Balance Transfers, lower APRS, waive fees, educate them on credit cards, assist them with there bills, take payments, and more. I’ve also had done outbound calls as well towards our business accounts. We had to update the tax IDs and SSNs on the accounts and update them in Excel. Customer service representative, Faneuil; Hampton, VA- 2015-2016 Responsibilities
My responsibilities are to help the Washington State community get Obama Care health insurance. Also go over there subsidies, compensations, make adjustments to there applications, enroll or disentitled from Medicaid or health care.
Customer service representative, Able force; Hampton, VA- 2014-2015 Responsibilities
My duties for this company are to provide medical insurance for the military. Also submit authorization referrals for the veterans.
Education
Woodside high school — Diploma 2011
Thomas Nelson College — 2011-2012
Skills
• Phone etiquette
• Microsoft Word/Excel/Office
• Technical support
• Data entry
• Communication skills
• Customer services service Representative
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