Retail Operations Leader

Alicia Dunning

Oswego, NY ***** +1-680-***-**** *******************@*****.***

Professional Summary

Accomplished retail manager with 5+ years of experience in customer service and/or food preparation within fast- paced environments. Proven ability to enhance customer satisfaction and streamline operations, demonstrated as Deli Manager at Byrne Dairy. Skilled in inventory management and team collaboration, with a strong background in fulfillment processes at Amazon. Committed to driving operational excellence and fostering a positive shopping experience. Willing to relocate: Anywhere

Work Experience

Fulfillment Associate

Amazon Liverpool, NY

Fulfillment Center Associate

Amazon Liverpool, NY

May 2023 to June 2025

Pick orders, stowing articles into pods for picking, packing the orders for delivery, problem solving the barcodes that were not given approved information for the computer systems, amnesty program which handles the pods that assist the people to perform their duties, Damageland which entails the discarding or waste and discontinued items. Deli Manager

Byrne Dairy Fulton, NY

September 2019 to May 2023

Maintaingnthe deli and handling of food preparation as well as working with customers and other coworkers to ensure customer service was provided professional and respectful. The duties were inventory ordering as well as managing employees and training those storewide. I also worked the retail side of Byrne Dairy as well as an Assistant Manager having clerical duties and cash handling as well as stock inventory and fulfilling the shelf life materials and discarding. Assistant store manager

Family Dollar Syracuse, NY

May 2013 to June 2018

Customer service, loading and unloading items for the inventory, cleanliness of the building and aisles, cash handling, display set ups and take downs, markdown of items for quick sale. Within 10 months of being in a Management position I saved the company over $35,000 in loss profit from theft. This was a team effort on behalf of the employees as well as being aware of the people surrounding the area. Day Habilitation Assistant

Oswego County Opportunities Fulton, NY

April 2012 to July 2013

Assisting developmentally handicapped associates with everyday living arrangements as well as extracurricular activities. Developing skills to learn the basic foundation for life building skills within a home setting. Education

Psychology (College)

Cayuga Community College Fulton, NY

September 2009 to May 2011

High school diploma or GED

Psychology (Some college)

Skills

Transcription Employee relations Home health Maintaining patient confidentiality Heavy lifting Materials handling Administrative experience Weight handling in the workplace Call center experience Order picking Food Preparation Business development Microsoft Office Warehouse assistant Marketing Driving Inventory control Cherry picker Assisted living Manual handling Computer skills Home & community care experience Cash handling Picking & packing Order picker Word processing Direct support Basic math Assisting with ADLs RF scanner Hoyer lift Warehouse experience Group home experience Load & unload Management Pallet jack Caregiving Office Assistant/Reception Microsoft Word Data entry Packaging Executive administrative support Grocery store

Languages

English

Certifications and Licenses

Driver's License

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