Professional Housekeeper with Cleaning & Sanitation Expertise

Cynthia Hathcock

Painesville, OH ***** • 440-***-**** • **************@*****.***

Professional Summary

Results driven Administrative Assistant and Customer Service Representative excelling in fast paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty.

Skills

Excellent Customer Service

MS Office Proficiency

Payment Processing

Professional Phone Etiquette

Quality Assurance

Great Plains System

Data Entry

POS Expert

CRM System

ISO Training

Work History

Corporate Cleaner, 07/2025 to Present

Kelley Cleaners – Mentor, OH

Cleaning and sanitizing restrooms, break rooms, and other common areas, ensuring a healthy work environment.

Dusting and wiping down desks, tables, shelves, and other surfaces.

Emptying trash and recycling bins and ensuring proper disposal.

Ensuring bathrooms and break rooms are stocked with essentials like toilet paper, paper towels, and soap.

Specialized cleaning of workplace, cleaning windows, mirrors, or carpets.

Equipment maintenance ensuring cleaning equipment (vacuums, mops, etc.) is properly maintained and reporting any issues.

Corporate Cleaner, 09/2024 to 06/2025

Allegiance Industries – Columbia, SC

Cleaning and sanitizing restrooms, break rooms, and other common areas, ensuring a healthy work environment.

Dusting and wiping down desks, tables, shelves, and other surfaces.

Emptying trash and recycling bins and ensuring proper disposal.

House/Corporate Cleaner, 05/2024 to 08/2024

Custom Cleaners – Willoughby, OH

Ensuring bathrooms and break rooms are stocked with essentials like toilet paper, paper towels, and soap.

Specialized cleaning of workplace, cleaning windows, mirrors, or carpets.

Equipment maintenance ensuring cleaning equipment (vacuums, mops, etc.) is properly maintained and reporting any issues.

Store Associate, 01/2024 to 08/2024

Dollar Tree – Painesville, OH

Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Streamlined store operations by organizing merchandise displays and restocking shelves promptly.

Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.

Assisted with inventory management, ensuring accurate counts and proper storage of products.

Customer Service Representative, 05/2023 to 12/2023

Federal Hose – Painesville, OH

Entered customer's orders and researched customer's accounts.

Answered customer telephone calls promptly to avoid on-hold wait times.

Worked with Shipping Department to schedule shipment of customer's products in a timely manner.

Processed customer service orders promptly to increase customer satisfaction.

Customer Service Representative, 03/2016 to 11/2023

The UPS Store - Willoughby, OH

Answered customer questions about products and services provided, helped locate merchandise, and promoted key items.

Kept front check area clean and organized for efficient service.

Helped 100+ customers daily, by engaging in conversation with positive, friendly attitude, and explained charges, fees, terms of sales, and service agreement.

Packed, scanned, bagged, and shipped merchandise using appropriate strategies for various items.

Customer Service Representative, 07/2021 to 11/2022

Multi-Wing America – Middlefield, OH

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information about products and orders.

Streamlined call center processes for improved efficiency and reduced wait times.

Built parts and added new customers into the Great Plains system.

Researched customer's accounts and ordered parts between CRM and Great Plains systems.

Administrative Assistant, 07/1994 to 06/2019

Brand Safway – Cleveland, OH

Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

Reduced incoming call response time by implementing an effective call routing system.

Performed research to collect and record billing dates.

Researched job costing issues with various projects.

Education

High School Diploma

Euclid High School - Euclid, OH

Contact this candidate