Operations & Project Manager 15+ Years Leadership
Resume:
Jon Hanchey
PROFESSIONAL SUMMARY
Operations and Project Manager with 15+ years of experience
leading multiple teams, managing high-volume workflows, and delivering consistent results in fast-paced, deadline- driven environments. Proven ability to coordinate daily operations, resolve escalations, and maintain quality and accountability across complex projects. Adaptable leader with transferable skills applicable across construction and service-based industries.
CONTACT
*******@*****.***
CORE MANAGEMENT
COMPETENCIES
Team Leadership & Supervision (20+ Staff)
Operations & Workflow Management
Scheduling, Resource Allocation &
Prioritization
Quality Control & Final Approval Authority
Client & Stakeholder Communication
Issue Resolution & Escalation
Management
Performance Accountability & Productivity
Tracking
Training, Coaching & Mentorship
Safety Awareness & Emergency Response
PROFESSIONAL EXPERIENCE
Operations Supervisor / Field Manager
Accurately performed as many as seven comprehensive inspections per day
Coordinate schedules, prioritize assignments, and ensure timely completion of work despite variable conditions Maintain compliance with client standards, safety
protocols, and reporting requirements
Operate independently while meeting performance
expectations across multiple stakeholders
Adapt quickly to surge-demand situations requiring rapid decision-making and operational flexibility
Independent Contractor / Multi-Client Environment
January 2019 – Present
Supervised daily operations across multiple concurrent projects, overseeing up to 8 technicians and 14 crews simultaneously
Assigned daily workloads, balanced staffing resources, and adjusted schedules to meet deadlines and changing priorities
Held final responsibility for quality control, project completion, and issue resolution
Served as primary escalation point for client concerns, production challenges, and on-site conflicts
Supported revenue generation through accurate scoping, estimating, and operational planning
Pyramid Roofing Company – Williamsburg, VA
September 2002 – May 2018
Operations Supervisor / Project Manager
EDUCATION
Applied Science Program
Thomas Nelson Community College, Hampton, VA
High School Diploma
Kecoughtan High School, Hampton, VA
LEADERSHIP &
PERFORMANCE HIGHLIGHTS
Led large, multi-team operations while
maintaining quality, safety, and customer
satisfaction
Recognized as Top Performer five
consecutive years based on results,
reliability, and leadership (Pyramid)
Contributed to consistent seven-figure
annual revenue outcomes through
operational execution (Pyramid)
Trusted with high-responsibility decision-
making in time-sensitive and high-
pressure situations
ADDITIONAL
QUALIFICATIONS
HAAG certified field inspector with 20+
years experience inspecting residential
and commercial roofing systems,
including extensive CAT deployment work
Highly proficient with modern inspection,
imaging, and LiDAR technologies
Bilingual Communication: English / Basic
Spanish
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