Cloud Operations & Application Support Engineer (SRE)

INNOCENT UDO

Senior Application Support Engineer (SRE & DevOps)

Kuala Lumpur, Malaysia +60-17-954**** Open to Relocation ******************@*****.*** LinkedIn Portfolio HackerRank Github PROFESSIONAL SUMMARY

Application Support Engineer with 5+ years of expertise in mission-critical financial ecosystems. Proven track record in managing L2/L3 production support for platforms processing 5M+ daily transactions. Expert in Java debugging and SQL Server performance tuning, specifically in resolving complex deadlocks and optimizing execution plans. Specialized in SRE-driven automation and Root Cause Analysis (RCA) to maintain 99.9% system availability. A strategic bridge between Business, Engineering, and Infrastructure, dedicated to eliminating operational friction through AI-augmented troubleshooting and proactive system health monitoring. CORE PRODUCT SKILLS

Backend & Integration: Java, Spring Boot 3.1, React, RESTful APIs, Multithreading, Shell Scripting, Microservices, Kafka. Database: SQL Server (T-SQL), Oracle (PL/SQL), MS SQL Server, PostgreSQL, Query Optimization, Index Tuning. ITSM & Collaboration:: Git, CI/CD Pipelines, Jenkins, SonaQube, Aldon, Bitbucket, gRPC, ServiceNow, Jira, Confluence, PagerDuty

Automation & DevOps: Kubernetes, Docker, GCP, Geneos, IBM MQ, SOAP, Python, Bash, Ansible, Terraform Broad Advantage: Prometheus, Grafana, Kanban, JBoss, J2EE/EJB, AWS (S3, EC2, RDS), Linux (RHEL/Ubuntu) Observability & Monitoring: Agile/Scrum, JUnit, Splunk, Control M, AppDynamics, Datadog, ELK Stack, Grafana. Soft Skills: Technical Documentation, Multi-Stakeholder Communication, Autonomy in High-Pressure Environments. PROFESSIONAL EXPERIENCE

Senior Application Support & SRE Lead Accenture (UOB Bank, Singapore/Malaysia) – Kuala Lumpur, Malaysia Jun 2024 – Present

• Drive L2/L3 production support for a global digital banking platform processing 5M+ daily transactions, maintaining 99.9% system availability across hybrid-cloud environments.

• Execute deep-dive SQL Server and Oracle performance tuning, including execution plan analysis and deadlock resolution, resulting in a 35% reduction in reconciliation errors.

• Lead the full incident lifecycle for high-priority (P1/P2) events; performed Root Cause Analysis (RCA) that eliminated 20% of recurring systemic defects within the Java/Spring Boot backend.

• Engineered custom Python and Shell scripts to automate daily application health checks, saving 15+ engineering hours per week and improving detection time by 50%.

• Implemented real-time monitoring dashboards using Splunk and AppDynamics, shifting the support model from reactive to proactive by identifying anomalies before customer impact. Infrastructure & Support Engineer Elite Tech Täisühing – Tartu City, Estonia Nov 2023 – Jun 2024

• Managed backend reliability for a multinational fintech fleet across AWS and GCP, ensuring seamless API integrations and containerized microservice uptime.

• Streamlined the onboarding/offboarding automation process, reducing manual provisioning time by 60% while maintaining strict security compliance.

• Partnered with DevOps and Product teams to perform technical impact analysis for weekly releases, ensuring zero-downtime deployments.

• Developed and implemented permanent fixes for recurring system issues, reducing support escalations by 20% through improved documentation and automation.

Java Developer – Technical Infrastructure Zenith Bank Plc – Lagos, Nigeria May 2020 – Nov 2023

• Provided critical L2 support for core banking surfaces serving 750,000+ active users, resolving complex software defects and database discrepancies.

• Optimized legacy stored procedures and Java-based API logic, improving transaction report generation speed by 30% during peak month-end cycles.

• Authored and maintained a central repository of 50+ technical SOPs and troubleshooting guides, reducing Tier-1 escalation volume by 20%.

• Developed backend services supporting payment processing, FX settlements, and banking transactions. PROJECT HIGHLIGHTS

UOBSend – Digital Banking for United Overseas Bank: Led API roadmap and compliance workflow design for cross-border payments, improving transaction efficiency and customer onboarding speed across Southeast Asia.

FinoPay – Digital Banking Platform for Zenith Bank: Delivered end-to-end ETL workflows and secure payment APIs supporting 5M+ accounts, enabling real-time reporting and faster settlement accuracy.

WakaCast – Online Casting Platform:

Defined MVP scope, authentication flow, and go-to-market features for a talent management SaaS product serving creative professionals.

EDUCATION & CERTIFICATIONS

B.Sc. Genetics and Biotechnology – University of Calabar, Nigeria Engineering Degree - Software Engineering – ALX Holberton, Nairobi Certifications:

- Product Management - Google

- Java Programming – HackerRank

- SQL Data Models – HackerRank

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