Remote Customer Support & Call Center Specialist
Resume:
Kingsport, TN
**********@*****.***
David Hartsock
EDUCATION
Bryan University
Tempe, AZ
GPA 3.60
OBJECTIVE
To find employment that will utilize my experience and education to the fullest. Over 9 years of call center experience from collections to New accounts to the fraud department with banks and cellular phone companies.
REFERENCES
Available upon request
FUNCTIONAL SKILLS
Microsoft Office Suite and MS 365
Computer Skills
Communication
Problem-solving
De-escalation skills
Researcher
Leadership
Critical Thinking
EXPERIENCE
October 2024 - present
Tax Preparer and Service Recovery Specialist• H&R Block
May 2018 – present
Volunteer Driver Safety Instructor • AARP
October 1998 – January 2024
Temporary Positions in Business Support • Randstad Staffing Agency
April 2000 -March 2002
Collections/Customer Support • Cingular Wireless
March 2002-January 2005
Seasonal Business Owner • Tri-Cities
COMMUNICATION
The current position I hold demands professional and discreet communication skills at all times, via phone, email, and text, with clients or the IRS on behalf of a client. Bank of America and Citibank both required data entry for new accounts, and collections required updating customer records, maintaining a high level of confidentiality, and patience with upset customers to work toward bringing past-due accounts current, which required critical thinking and very clear communication.
LEADERSHIP
Worked as a Key hourly manager for Logan’s Road House in Johnson City, TN, for 3 years while I had my landscape business. I ensured that everything from staffing to timing for bar drinks and food arriving at the table was within the timing of company guidelines, ensuring that the employees remained upbeat and positive during their shifts. I would visit and greet every table after the food arrived to ensure everything looked and tasted exactly as ordered. Logan’s has a policy that we are to never say “NO” to a guest, sometimes tis policy took creative as well as critical thinking at times.
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