Data Entry & Customer Service Specialist

LisaDavies-Minetto

****CarsonDrive

EastSyracuse,NewYork13057

315-***-****

*********@*****.***

DataEntry/CustomerService

● Managedconfidentialcustomerinformationincompliancewithpolicies

●Processedforms,applicationsandtransactionsefficientlyandaccurately

●Propertimemanagementskillstoensureallconsumersaresupportedinatimelyfashion

●Quicksocialperceptivenesstodetermineifanyde-escalationmeasuresarenecessary

●Verifieddatabycomparingittosourcedocumentstoensureconsistency/accuracy

●Maintainpatienceandempathywitheachcustomertoensure smoothinteractions Administrative

●Enteredandmaintainedhighvolumeofdatawithaccuracyandefficiency

●Communicatedwithclients/vendorstoclarifybillingandpaymentissues

●Abilitytodeliverandacceptconstructivefeedbackforclearandopencommunication

●Setschedules andcoordinatedcalendareventdates/times,emailmanagement

●ProficientinMicrosoft365,Word,Excel,Teams,Outlook,Quickbooks

●Maintainfilingsystems,scanned/digitizeddocumentsforelectronicrecordkeeping PERSONALCHARACTERISTICS:

●HardWorking

●Teamoriented

● Reliable

●Opentolearning

●Punctual

●Organized

WORKHISTORY:

CardWorks,Inc(Remote)–CustomerSpecialist–September2022–December2025 UnemployedJanuary2021-September2022

Spectrum–BillingCustomerServiceRepresentative–June2016toJanuary2021 OvationsFoodService,Inc.(Spectra)–SupervisorofOperation–April2014toSeptember2016 NYSWorkersCompensationBoard–AssistantExaminer–December1997toDecember2015 NYSSyracuseDevelopmentalCenter/OMRDD–CalculationsClerk1– 1993toDec.1997 HighSchoolDiploma-EastSyracuseMinoaHS,EastSyracuse,NewYork–June1992

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