Career-Changing Professional in Customer Care and Food Service
Resume:
CHRISTOPHER P. ACTON
**** *. *** ***** **** 37-812-***-****
Bloomington, IN 47401 ***************@*****.***
OBJECTIVE To make a positive career change utilizing my experience and skills I have obtained working in different job settings.
EDUCATION Scottsdale Le Cordon Bleu, Scottsdale, Arizona Aug. 2006-May 2007
Associate Degree in Culinary Arts & Occupational Studies
ACF Certified Institution
ServSafe Certified
Honors Graduate 3.75 GPA
WORK
EXPERIENCE Bloom Insurance Agency LLC January 2026-Present
Licensed Health Plan Advisor, Bloomington, IN
LHPA for BCBSM
Bloom Insurance Agency LLC August 2025-January 2026
Team Lead for Geisinger Health
Live listening to calls on all 29 agents
Coached agents weekly
QA’s and evaluations with agents weekly
Enrollment goal was 1,200 enrollments during AEP and my team outcome was 2,088
Bloom Insurance Agency LLC June 2021-August 2025
Licensed Health Plan Advisor, Bloomington, IN
LHPA for Zing Health
LHPA for Enhance Health
LHPA for BCBSM
Worked three times on the VBE side of Wellcare
Bloom Insurance Agency LLC June 2020–June 2021
Customer Service Representative/Administrative Assistant, Bloomington, IN
Answer in-coming phone calls
Respond to customers questions or complaints
Learn and understand company insurance products
Train via Zoom other company workers
O’Charleys Restaurant May 2010-March 2020
Bartender, Front of the House Trainer, Bar Trainer, Bloomington, IN
Greet guests in-house and conduct “to go” orders
Manage to serve over 17 guests at a time with food
Organize drink orders for all guests in the restaurant
Train staff on rules and policies within the restaurant
Indiana University Memorial Union June 2008-May 2010
Garde Manger Chef, Banquet Chef, and
Level 2 Catering Manager by Sodexo Bloomington, IN
Focus on sanitation, seasonings, times & temperatures
Insure quality product wholesomeness for a safe environment
Constant attention to detail before final plate presentation
Manage & cater special events for the University
CHRISTOPHER P. ACTON
4930 S. Old State Road 37-812-***-****
Bloomington, IN 47401 ***************@*****.***
REFERENCES:
Candice Solis
Employed at Bloom
Floor Manager for Focused Health
Marguerita Vareen
Employed at Bloom
Floor Manager for BCBSM
Pallavi Deb
Employed at Bloom
Operations Direction
Fatimah Abdurrahman
Employed at Bloom
Floor Manager for Focused Health
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