Customer-Focused Customer Service Professional
Resume:
Zoee Thomas
Fort Drum, NY *****
***********@*****.***
Committed and reliable customer experience provider seeking to participate as a team member in a
dynamic work environment!
Authorized to work in the US for any employer
Work Experience
Customer Retention Specialist
American Home Shield - Las Vegas, NV
May 2023 to February 2024
● Collecting payments
● Making 150+ outbound calls to consumers having life insurance policies
● Accurately and quickly inputting data while speaking with subjects
● Sales
Researcher
KGS Research - Las Vegas, NV
May 2022 to July 2022
Collecting data for current local and national elections
Making 80+ outbound calls to conduct surveys
Accurately and quickly inputting data while speaking with subjects Customer Service Specialist
Intouch in association to Zillow - Las Vegas, NV
June 2021 to June 2022
Responsible for collecting basic information from customers who are looking to buy a home.
Answering perspective home buyers questions and concern in a timely manner.
Transferring calls to local real estate agents.
Sending emails, text messages, calling inbound and outbound calls to customers to get them connected
with an agent.
Customer Service Guest Advocate
Target - Hawthorne, CA
September 2019 to September 2019
Provide excellent customer experience while on the register or the sales floor.
Make the guest aware of current and upcoming brand launches, store activities and events.
Upsell the Target RedCard with every guest and guide them through the application process.
Educate guest on our Target App features
Answers general questions and help guest locate items within the store.
De-escalate customer issues and concerns.
Delivery Driver
Amazon - Hawthorne, CA
March 2019 to June 2019
Delivering packages on foot or by vehicle to residences and businesses within a specified area
Loading and unloading packages from delivery vehicles according to company guidelines
Communicate with dispatchers about deliveries before leaving the warehouse or store.
Meeting delivery quotes by working fast and efficiently Security Guard
Space X - Hawthorne, CA
May 2018 to November 2018
Securing the premises by patrolling the property, monitoring surveillance equipment, and inspecting
business.
De-escalate serious situations involving employees or customers Education
Associates in Criminal Justice
UEI College - Gardena, CA
October 2016 to June 2017
High school diploma
Leuzinger High School - Lawndale, CA
August 2012 to June 2016
Skills
• Cash register
• Computer Operation
• Upselling
• Warehouse experience
• Cold calling
• Delivery driver experience
• Research
• Sales
• Data Entry
• Outbound calling
• Surveillance
• Organizational Skills
• Customer service
• Microsoft Powerpoint
• Load & unload
• Communication Skills
• Security
• Microsoft Word
• Customer retention
• Typing
• CPR
• Interviewing
• Driving
• Live chat
• Windows
• Pricing
• Data collection
• Software troubleshooting
• Google Docs
• Cash handling
• Computer skills
• Financial services
Certifications and Licenses
CPR Certification
December 2024 to December 2025
Guard Card
AED Certification
December 2024 to December 2025
Driver's License
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