Receptionist / Office Clerk Candidate: Bilingual, Organized Assistant
Resume:
Tyah A. (Wright) Gonzalez
Washington, DC *****
************@*****.***
PROFESSIONAL EXPERIENCE
Motivated, reliable, and gregarious professional with strong bilingual skills and a proactive, self-directed work ethic. Highly organized and adaptable, approaching challenges with optimism and ease while building and maintaining professional relationships at all levels. Equally effective working independently or as a collaborative, team-oriented contributor. Demonstrates initiative, tenacity, and integrity to exceed both personal and company expectations. Skilled in administrative tasks and client-focused roles, committed to providing exceptional service and fostering a welcoming, intellectually stimulating environment.
EDUCATION
Hollins University, Roanoke, VA
Major: Business Administration and Spanish – Dual Bachelor’s Degree - May 22, 2022 GPA: 3.37/4.00
SKILLS
Microsoft Suites: Word, PowerPoint, Access, Outlook, Excel, Teams, SharePoint, Adobe, 45 wpm
WORK EXPERIENCE
Bang Salon
Bilingual Front Desk Coordinator
Washington, DC (October 2025- present)
20 hours/Week
*Greet clients warmly and professionally, managing check-in and check-out processes to ensure a positive experience. Offer beverages to clients upon check in to enhance overall customer experience.
*Answer, screen, and direct incoming phone calls while providing accurate information about services, pricing, promotions, and availability. Update and maintain client profiles to ensure accurate and current information are available. Manage appointment scheduling, coordinating stylist availability to optimize client satisfactions.
*Process customer payments accurately using POS systems, including cash and electronic transactions. Promptly resolve any discrepancies that may arise. Record and monitor daily transactions to ensure financial records using the Phorest system, handling closing procedures including balancing the cash register and securing premises.
*Maintain a clean, organized, and welcoming salon environment regularly to uphold a professional appearance. Monitor inventory levels and restock merchandise promptly to ensure product availability.
*Assist stylists and management with administrative tasks as needed.
Fur Get Me Not
In-Home Pet Care Provider
Washington, DC (November 2025- present)
20 hours/Week
* Provided reliable, attentive in-home care for pets, ensuring their safety, comfort, and overall well-being whale owners are away. Demonstrate a high level of trustworthiness, responsibility, and professionalism while caring for pets within clients’ homes.
*Follow detailed care routines and schedules tailored to each pet’s individual needs, including feeding, walking, and administering basic medications as instructed.
*Maintain a clean and sanitary living environment by regularly cleaning litter boxes, cages, feeding stations, and pet areas.
*Communicate consistently with pet owners by providing updates, photos, and status reports, and addressing any questions or concerns promptly. Monitor pet behavior and health, reporting any changes or concerns to owners in a timely manner. Adult Language Instructor
Bilingual English & Spanish Tutor
Washington, DC (January 2023- present)
5 hours/Week
Dedicated and passionate language tutor specializing in English and Spanish instruction for adults. I provide personalized lessons tailored to each student's goals, focusing on conversation, grammar, pronunciation, and vocabulary. My teaching approach is flexible and engaging, offering structured or informal sessions via phone, video chat, or in-person meetings. Committed to helping students gain confidence and fluency in their target language through a supportive and interactive learning environment.
*Carrying out learning experiences across developmental and content areas and prepared individual and collective materials that support concept and skill development in an intentional way. Followed a bilingual planned language approach and utilized evidence-based strategies to assist emergent students build a strong foundation in oral and written.
Moses Chiropractic
Bilingual Medical Receptionist/Chiropractic Assistant Washington, DC (September 2021- December 2022)
40 Hours/Week
*Performed administrative, clerical and ad hoc daily tasks as needed. Greeted patients and managed all patient appointments. Verified all personal information and medical insurance were up to date in preparation of all scheduled visits.
*Created and maintained new and current patient profiles on the online patient portal to stay current and obtain a reliable system for all staff members to engage in as they assist patients daily. Used Medigraph billing software to manage billing information, billed patients and prepared patient bills via fax for their lawyers.
*Handled all calls from both English and Spanish speaking patients with patience and care, allowing patients to feel comfortable and relaxed before visits. Ability to work as a team member, self-starter and self reliant.
Burger King
Shift Manager/Bilingual
Roanoke, VA (March 2020- August 2021)
40+ Hours/Week
*Team-oriented possessing excellent communication skills; adept at working in diverse retail and customer service environments. Provided a welcoming atmosphere and alerted customers to upcoming sale events and promotions. Verified that all customers received receipts for their purchases.
*Opened the store to prepare for the first shift, stocked and replenished merchandise according to store merchandising layouts, and cleaned and organized the store, including the checkout desk and displays.
*Maintained smooth and timely operations in preparation and delivery of meals. Took customers’ orders in a friendly and efficient manner and became knowledgeable of all menu items. Maximized customer satisfaction by quickly addressing and resolving complaints concerning foods or services.
*Reported to each shift in a timely manner. Strictly followed all cash, security, inventory, and labor policies and procedures. Collaborated with other team members and management to ensure operations were running smoothly. Worked well independently and maintained a high level of productivity, daily.
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