Detail-Oriented Customer Service & Administrative Professional

EDELENE PURVIS

*** ******** **., **********, ** *9550 843-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and customer-focused professional with experience in customer service, financial management training, and administrative support. Skilled in handling transactions, assisting clients, and maintaining accuracy under pressure.

RELEVANT EXPERIENCE

Customer Service Representative ePerformax Contact Centers & BPO – Roxas City, Capiz Oct 2023 – Nov 2024

- Assisted PayPal customers in resolving account and transaction concerns.

- Demonstrated accuracy in documenting customer information and case handling.

- Delivered high-quality service while managing multiple inquiries efficiently.

Trainee Philippine Statistics Authority – Capiz May – June 2023

- Handled confidential data, verification, and administrative documentation.

- Ensured accuracy in reporting and data processing tasks.

Trainee PRU LIFE U.K – Capiz Feb – Apr 2023

- Supported financial agents with client transactions and documentation.

- Developed familiarity with financial products and customer assistance.

EDUCATION

BS in Financial Management Filamer Christian University 2019–2023

Senior High School (ABM) Mayor Ramon A. Benjamin Sr. National High School 2017–2019 (With Honors)

AFFILIATIONS

- NFJPIA Member (2019)

- Junior Entrepreneurs Association Member (2020–2023)

SKILLS

Customer Service • Accuracy & Attention to Detail • Problem Solving • Time Management • Teamwork • Communication

LANGUAGES

English • Filipino

Contact this candidate