Master Scheduler & Customer Service Specialist
Resume:
HERIETH CHENGULA
Windsor Mill, MD *****
*.********@*****.***
Dependable Customer service representative and Master Scheduler with distinguished knowledge of services & production to multitask. Adept at problem-solving and making decisions with an eye for detail. Successful at using organizational trained scheduling tool Authorized to work in the US for any employer
Work Experience
Master Scheduler/ Customer Services
ACE Cash Express Inc. - Baltimore, MD
August 2022 to Present
● Answered customer questions and fulfilled specialized client needs.
● Communicated with manufacturing floor and scheduling teams to determine production plans.
● Maintained customer-focus by interfacing with order entry for on-time deliveries and resolving problems.
● Collaborated with planning, operations and financial teams to improve material planning metrics for work order on-time deliveries.
● Create weekly schedules
● Ensure all relevant staffs receives weekly schedules
● Attends meetings to get all necessary schedule information for supervisors
● Resolve disputes in timely manner and ensure 100% customer satisfaction
● Communicate with customers on phone and in the office to resolve all their concerns Customer Service Representative
Taofiq Consult LLc - Baltimore, MD
April 2017 to December 2019
● Handled customer inquiries and suggestions courteously and professionally via phone or in office.
● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
● Answered constant flow of customer calls with minimal wait times.
● Answered customer telephone calls promptly to avoid on-hold wait times.
● In-Charge of all online orders
● Resolve customer concerns in timely manner
● Manage work schedules, calendars, appointments and coordinates meetings Assistant Head Cashier
Naples Ristorante E Pizzeria - Bethesda, MD
March 2015 to February 2017
● Addressed and resolved complaints quickly to maintain customer satisfaction.
● Met customer needs through polite, friendly and attentive service.
● Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
● Trained new cashier team members in customer service and money handling processes.
● Worked with other associates to support cashiers and management needs.
● Cleaned and sanitized cashier workstation and scanning area.
● Replenished shelves regularly to meet customer demand and maximise sales.
● Answered questions about store policies and addressed customer concerns.
● Retrieved items for customers and verified prices.
● Helped customers complete purchases, locate items, and join reward programs. Education
Master of Arts in Human Resources Management
Liberty University - Lynchburg, VA
September 2014
Bachelor of Arts in International Business Management Staffordshire University
September 2011
Skills
• Team Meetings and
• Active Listening teamwork Administrative Support
• Creating solutions Master Scheduling
• Personnel Records
• Effective Scheduling
• Customer Satisfaction
• Order Entry
• Employee Orientation
• Performance Management
• Office Management
• Conflict Management
• Recruiting
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