Retail Operations with 25 Years Experience
Resume:
Olya Buford
Chesterfield, MO
*******@*****.***
Job Title
PROFILE SUMMARY
Customer-oriented with 25 years of retail experience focused on achieving sales plans. Complete multiple projects. Highly organized, proactive, and punctual with a team-oriented mentality.
SUMMARY OF SKILLS
Team Leadership Decision-Making Problem-Solving
Training and Development Motivating Team Building
Active Listening Sales Expertise Performance Improvement Relationship-Building Efficient Multi-Tasker Planning
Customer Service Supervisory Skills
PROFESSIONAL EXPERIENCE
Five Below Chesterfield, MO
Customer Service Manager 01//01/2026-02/24/2026
* Supervising the daily operations of the customer service department
* Setting customer service goals for team members and helping them
reach those goals
* Interacting with customers and handling customer queries and
complaints promptly
* Maintaining relationships with profitable customers
* Making weekly and monthly reports and surveys
Dollar Tree Chesterfield, MO
Operations Manager 01/2025-04/17/2025
* Overseeing daily store operations and ensuring that customer service
standards are consistently met
* Recruiting, training, and managing retail staff, including conducting
performance appraisals and providing professional development
opportunitiesstandards are consistently met
* Developing and implementing operational policies and procedures to
improve efficiency and ensure store compliance with company standards
and regulations
* Analyzing sales figures, market trends, and financial reports to inform
strategic planning and decision-making
* Setting and monitoring sales targets, as well as planning and executing
strategies to achieve them
* Addressing customer complaints and issues promptly, ensuring a high
level of customer satisfaction
Ross Chesterfield, MO
Manager/Supervisor 07/2024 to 11/2024
* Managed the day-to-day operations of a store.
* Trained, and evaluated employees.
* Responded to customer requests and feedback, and ensured
customers had a positive experience
* Ensured merchandise was displayed properly and participated in
merchandise placement and fulfillment.
* Assigned duties and work schedules, and conducted performance
evaluations.
* Ensured the store was clean and orderly, and completed tasks related
to opening and closing the store.
* Monitored associate compliance with company policies and
procedures.
* Relayed information between employees and management, and
communicated company goals.
* Provided feedback.
* Helped employees identify growth opportunities.
* Helped to resolve employee issues.
* Reported performance records.
* Recommend new hires.
Macy's Chesterfield, MO
Fragrance Sales Associate 01/2024 to 07/2024
* Recommend a product to each customer
* Participate in special sales events, and maintain a pleasant selling area.
SCS Fashion Ledbetter, Ky
Self-Employed 05/2014 to 10/2023
* Managed all aspects of the business including accounting, purchasing
and web design
* Created an online presence from zero to a legitimate business.
* Managed inventory, analyzed sales trends, and processed sales and
shipments
* Resolved customer's concerns quickly to maximize customer
experience.
Buford Supply INC. (Family Business) Paducah, KY
Sales Clerk & Inventory Control 01/2010 to 05/2014
* Generated invoices, prepared packages, and managed courier
deliveries.
* Organized and filed documents.
* Assessed perpetual inventory levels for accuracy and reorder needs.
* Received incoming shipments, collating documents for accuracy and
back order needs.
* Organized damaged goods per vendor procedures.
Market/Rent Retail Space Simferopol, Ukraine
Self-Employed
* Managed all aspects of the business.
* Managed inventory and processed sales.
* Resolved customer concerns quickly to maximize customer
experience.
Krasnoyarskay Hight School Krasnoayrsk, Ukraine
History School Teacher
* Taught. Graded.
* Classroom management.
* Communicated.
* Mentored.
Megvodnoe Megvodnoe, Ukraine
Local Government Lawyer/Ukraine
* Enforced laws.
* Provided legal advice.
* Prepared legal documents.
* Assisted with litigation, and advised on claims handling.
EDUCATION AND TRAINING
* MSI University /Lawyer/Bachelor's Degree/5 Years/Ukraine
* IAP Career College/Makeup Artist/USA
* IAP Career College/Image Consultant/USA
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