Retail Operations Specialist with Customer Service Focus
Resume:
C O N TACT
**********@*****.***
Kannapolis, NC
phone
address
P R O F E S S I O N A L S U MMARY
Experienced in customer service, transaction
management, and team training with a proven ability to resolve issues efficiently and enhance operations. Adept at task delegation, shift scheduling, and proactive problem-solving to support organizational goals. Seeking to leverage skills and experience in a new role focused on growth and collaboration.
E D U C ATION
June 1990
East Mecklenburg High School, Charlotte
Certification in Cosmetology Business
Central Piedmont Community College, Charlotte
E X P E R I E N C E
February 2024 - January 2026
PRO HEAD CASHIER
Lowes Inc., Concord, NC
August 2022 - January 2024
Accounting Assistant
Littlefield Holdings LLC, Concord, NC
August 2021 - June 2022
Transportation Clerk
Howell's Motor Freight, Charlotte, NC
September 2020 - June 2021
Head Cashier
Home Depot, Kannapolis, NC
Trained new cashiers by demonstrating procedures
for exchanging money, checking guests out and
interacting with customers.
•
Utilized customer service and problem-solving skills to resolve customer complaints quickly and
efficiently.
•
Demonstrated ability to manage a team of cashiers
and oversee their daily tasks.
•
• Prepared invoices for billing clients.
Provided administrative support to the finance
department as needed.
•
Performed daily cash management activities, such
as preparing deposits and processing payments.
•
Reconciled discrepancies between carrier invoice
totals and amounts paid by customers.
•
Identified potential issues with carriers' systems and processes before they became problems.
•
Created purchase orders for vendors as needed for
contracted freight services or special projects.
•
Trained new cashiers by demonstrating procedures
for exchanging money, checking guests out and
interacting with customers.
•
Utilized customer service and problem-solving skills to resolve customer complaints quickly and
efficiently.
•
M I C H E L L E S M I T H
January 2014 - October 2020
Office Manager
Infinity Glass and Mirror, Concord, NC
February 2004 - October 2014
Human Resources Assistant
University of NC Charlotte, Charlotte, NC
Demonstrated ability to manage a team of cashiers
and oversee their daily tasks.
•
Managed day-to-day operations of the office, such
as ordering supplies, maintaining equipment and
managing calendars.
•
Resolved customer inquiries and complaints with
timeliness and professionalism.
•
Created and maintained filing systems to ensure
accurate record keeping.
•
Supported day-to-day operations of HR functions
and duties.
•
• Filed papers and documents into employee files.
Maintained and updated employee records to
support accuracy and compliance.
•
Managed employee database and provided HR
reports as requested.
•
S K I L L S
• POS system
• Verbal/written communication
• Transaction management
• Shift scheduling
• Positive attitude
• Customer service
• Cash register operation
• Credit card processing
• Flexible schedule
• Training and coaching
• Store opening and closing
• Refunds and exchanges
• Employee training
• Proactive problem-solving
• Opening and closing procedures
• Task delegation
R E F E R E N C E S
References available upon request
Contact this candidate