Resume Title: Experienced Operations Manager and Leader
Resume:
Dana F. Johnson
Contact
********.**@*****.***
Objective
As a manager of the New York Ithaca station, my primary objective was to support the functioning of business operations by managing personnel, coordinating operations, and ensuring exceptional customer service. I ensured that the station was in working order, and that the personnel had everything that was needed to start the day. I aimed to create a positive and productive work environment by walking the station and communicating with everyone, setting clear goals, and monitoring performance.
Over my work experience, I have been awarded for ensuring the station maintain safety. I walk through the workroom floor to ensure that all personnel are aware of changes and safety. I obtained my Lean Six Sigma Yellow Belt during my course. I made some improvements to reduce the number of packages misplaced. Education
Colorado Technical University
BA in Business Management
Key Skills
Armed Training
DCJS/VA
AED/CPR
Leadership
Project Management
Budget Planning
Communication
Problem-solving
Experience
1983 - 2024
Manager • Supervisor • Operations Manager • Letter Carrier • USPS Security Officer
Responsibilities: overseeing daily operations, managing staff, hiring personnel, reducing overtime, ensuring compliance with regulations, and providing exceptional customer service. Also responsible for analyzing carrier data, identifying trends, and developing strategies to improve the station's performance. Provided detail security for South Africa and Qatar embassies, as well as government housing, shelters, and retail.
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully managed a USPS station to increase the overall ranking of the station from 9th to 4th while maintaining customer satisfaction scores and safety.
References
Available upon request.
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