Part-Time Tech Support & Customer Service Specialist

Manvita Singh

** ********** **, ***********, ** M1P 1C2

Email: ******.*********@*****.*** Phone: 647-***-****

SUMMARY OF QUALIFICATIONS

- Highly skilled technical support professional with extensive experience in client relations, billing, and techn

- Proficient in a wide range of software applications, including Microsoft Office Suite, Citrix, SAP, and multip

- Strong communicator with proven ability to handle customer inquiries efficiently in a fast-paced environme

- Adept in incident management, change management, and providing L1 support.

PROFESSIONAL EXPERIENCE

Customer Service Representative

ServiceOntario, Arrow workforce

Dates of Employment: January 1, 2025 - March 20

- Assisted customers with inquiries regarding pending cheques and other service-related questions.

- Provided accurate information about application statuses and government services.

- Maintained detailed records of customer interactions to ensure efficient follow-ups.

- Delivered excellent customer service in a high-volume environment, handling sensitive financial and perso

Customer Care Representative

Ios Solutions - Rogers, Scarborough, ON

August 2023 - Present

- Delivered comprehensive support for billing and technical issues, enhancing customer understanding of c

- Communicated promotions and adjustments to service plans, contributing to an improved customer servic

- Demonstrated strong problem-solving skills by efficiently resolving customer complaints and issues, achie

Customer Care Representative

Nordia - Bell, Scarborough, ON

January 2023 - March 2023

- Facilitated new service installations and scheduled support for Bell Media clients, leveraging extensive so

- Provided technical assistance to customers in navigating software applications and troubleshooting hardw

- Processed customer orders accurately and efficiently, ensuring timely delivery and resolving any order dis

- Maintained detailed records of customer interactions, inquiries, and resolutions using CRM software.

Customer Center Representative

Alight Solutions, Scarborough, ON

September 2022 - November 2022

- Explained insurance policies clearly and processed payments swiftly, managing over 25 customer interac

- Responded promptly and courteously to customer inquiries via phone, email, and live chat, addressing qu

- Identified opportunities to upsell and cross-sell products and services, contributing to a 15% increase in re

Customer Care Executive

Bill Gosling Outsourcing Company, Toronto, ON

December 2021 - April 2022

- Resolved customer inquiries and complaints with a focus on fostering customer loyalty and achieving high

- Stayed updated on product knowledge, industry trends, and customer service best practices.

- Collaborated with cross-functional teams, including technical support, sales, and operations, to resolve cu

- Accurately entered customer information, inquiries, and resolutions into the CRM system, maintaining com

- Conducted outbound calls to follow up on customer inquiries, gather feedback, or provide updates on serv

EDUCATION

Master of Technology in Electronics and Communication Engineering

Punjabi University, India, 2018

Bachelor of Technology in Electronics and Communication Engineering

Chandigarh University, India, 2016

ADDITIONAL INFORMATION

- Service Desk Experience: Provided front-line support and monitoring for critical batch environments.

- PC/Phone Support Experience: Assisted customers in navigating software applications and troubleshootin

- Incident Management: Efficiently handled incident management for outages, ensuring minimal impact to s

- Change Management: Supported the installation, configuration, and upgrade of business applications/sys

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