Remote Data Entry & Customer Service Specialist

Samantha Flores

Pomona, CA *****

***************@*****.*** 626-***-****

PROFESSIONAL SUMMARY

Detail-oriented and reliable professional with strong experience in customer service, data entry, and sales support. Skilled in handling high-volume interactions, maintaining accurate records, and resolving customer concerns with professionalism and efficiency. Proven ability to multitask, manage confidential information, and adapt quickly in fast-paced environments. Seeking a remote data entry or customer service position where I can contribute strong communication and organizational skills.

CORE SKILLS

- Data Entry & Accuracy

- Customer Service & Support

- Typing & Documentation

- Microsoft Word, Outlook, PowerPoint, Access

- CRM & POS Systems

- Confidential Data Handling

- Problem Solving & Conflict Resolution

- Time Management & Multitasking

WORK EXPERIENCE

Team Member

Planet Fitness — San Jacinto, CA

August 2022 – October 2025

- Provided high-quality customer service in a fast-paced environment, assisting members with inquiries and resolving concerns professionally

- Handled sensitive customer information, ensuring confidentiality and accuracy

- Managed front desk operations, including check-ins, data entry, and account updates

- Maintained composure while assisting upset customers and worked toward positive resolutions

Dishwasher / Prep Cook / Host

Espadin Mexicali Restaurant — Temecula, CA

August 2021 – May 2022

- Supported kitchen operations through food preparation and maintaining a clean, organized workspace

- Assisted front-of-house operations, greeting customers and managing seating arrangements

- Demonstrated strong time management and teamwork skills in a high-demand environment

Crew Member

McDonald’s — West Covina, CA

August 2018 – February 2021

- Delivered excellent customer service while managing orders, payments, and food preparation

- Accurately handled cash transactions and maintained register balance

- Worked flexible shifts including mornings, evenings, and overnight schedules

- Maintained efficiency and accuracy in a fast-paced, high-volume setting

EDUCATION

Citrus College — Glendora, CA

Coursework in Psychology

North Park Continuation High School — Baldwin Park, CA

High School Diploma

CERTIFICATIONS

- Food Handler Certification

- CPR Certification

- Valid Driver’s License

ADDITIONAL SKILLS

- Data Collection & Analysis

- Proofreading & Quality Assurance

- Relationship Building

- Sales & Outbound Calling

- Office & Administrative Support

- Basic HTML & PHP Knowledge

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